Halie Simms
Jacksonville,FL
Summary
Dynamic customer service professional with extensive experience at Robert Gunn Allstate, excelling in customer relations and active listening. Proven ability to resolve complaints empathetically, enhancing loyalty and repeat business. Proficient in data entry and Microsoft Outlook, with a strong focus on improving service efficiency and team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Robert Gunn Allstate
08.2022 - Current
- Assisted customers with inquiries, ensuring prompt resolution and satisfaction.
- Handled policy changes and updates accurately within system protocols.
- Provided product information and guidance to enhance customer understanding.
- Collaborated with team members to streamline service processes and improve efficiency.
- Documented customer interactions in CRM system for future reference and follow ups
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Waitress / Hourly Manager
Hurricane Grill & Wings
Fleming Island, FL
06.2019 - 08.2022
- Provided exceptional customer service in fast-paced dining environment.
- Took and processed orders accurately using point-of-sale system.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new employees on restaurant procedures and standards.
- Handled customer inquiries and resolved issues to enhance guest experience.
- Managed and motivated employees to be productive and engaged in work.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Front of House Manager
Jimmy Hulas
Orange Park, FL
05.2017 - 06.2019
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Coordinated front of house activities, enhancing team collaboration and efficiency.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and presentation standards.
Line Worker
Mellow Mushroom
Fleming Island, FL
06.2016 - 05.2017
- Operated kitchen equipment to prepare food items efficiently.
- Assembled and packaged menu items for customer orders.
- Maintained cleanliness and organization of work area following health standards.
- Assisted team members in executing high-volume service during peak hours.
Expo Runner
Lighthouse Restaurant and Dock Bar
Solomon’s Island, MD
08.2015 - 02.2016
- Delivered food and beverages efficiently to tables, enhancing guest satisfaction.
- Maintained cleanliness of dining areas, ensuring a welcoming environment for guests.
- Assisted kitchen staff with inventory management and restocking essential supplies.
- Collaborated with servers to streamline order delivery and improve service speed.
- Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
Education
High School Diploma -
Patuxent High School
Lusby, MD2016
Skills
Customer service
Active listening
Critical thinking
Data entry
Customer relations
Computer proficiency
Microsoft outlook
Follow-up skills
Administrative support
Certification
2-20 Property and Casuality General Lines Insurance License
Timeline
Customer Service Representative
Robert Gunn Allstate
08.2022 - Current
Waitress / Hourly Manager
Hurricane Grill & Wings
06.2019 - 08.2022
Front of House Manager
Jimmy Hulas
05.2017 - 06.2019
Line Worker
Mellow Mushroom
06.2016 - 05.2017
Expo Runner
Lighthouse Restaurant and Dock Bar
08.2015 - 02.2016
High School Diploma -
Patuxent High School