Halie C. Russell
Princeton,NC
Overview
2026
2026
years of professional experience
Work History
Customer Service Lead
Food Lion
Princeton, NC
2025 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Crew Member
Bojangles
Selma, NC
09.2024 - 12.2024
- Became familiar with products to answer questions and make suggestions.
- Prepared products following restaurant, health, and safety standards and procedures.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Worked well with teammates and accepted coaching from management team.
Barista
Scooter’s Coffee
Smithfield, NC
03.2024 - 06.2024
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
Barista
Dunkin
Smithfield, NC
12.2023 - 03.2024
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Education
High School Diploma -
Wayne Community College
GoldsboroSkills
- Email etiquette
- Payment processing
- Cash handling
- Interdepartmental communication
- Customer complaint resolution
- Telephone etiquette
Awards
Phi Beta Kappa., Previous Capital Area Teen Court Youth Attorney.
Ability Summary
Dedicated and hardworking professional with hands-on experience as a Lead Barista, Crew Member in fast food, and customer service lead at a grocery store. Skilled in customer service, multitasking, and thriving in fast-paced environments. Proven ability to work well under pressure while maintaining a positive attitude and delivering excellent service. Eager to transition into a new field, seeking full-time opportunities with room for growth. Open to a wide range of positions, with a strong work ethic and a willingness to learn new skills. Motivated to contribute to a company’s success while expanding professional expertise and advancing in a rewarding career.
Timeline
Crew Member
Bojangles
09.2024 - 12.2024
Barista
Scooter’s Coffee
03.2024 - 06.2024
Barista
Dunkin
12.2023 - 03.2024
Customer Service Lead
Food Lion
2025 - Current
High School Diploma -
Wayne Community College