Haliee Schilling
Powell
Summary
Dedicated professional with experience in residential support and effective communication. Known for problem-solving abilities and fostering collaboration among students and staff. Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail and knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
4
4
years of professional experience
Work History
Resident Asisstant
Northwest College
Powell, WY
05.2025 - Current
- Assisted in coordinating residential events to foster community engagement among students.
- Provided support to residents by addressing inquiries and resolving conflicts effectively.
- Facilitated regular meetings with residents to discuss concerns and gather feedback.
- Implemented safety protocols to ensure a secure living environment for all residents.
- Collaborated with campus resources to connect students with academic and personal support services.
- Trained new resident assistants on policies, procedures, and effective communication strategies.
Tutoring Center Receptionist
Northwest College
Powell, WY
09.2024 - Current
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments to enhance information flow and resolve inquiries.
- Maintained accurate records of student interactions and appointments using college management software.
- Responded promptly to phone inquiries, providing accurate information on programs and services offered.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Cookier Decorator
Eileen's Colossal Cookies
Casper, WY
11.2021 - 08.2024
- Trained new staff on decorating techniques and best practices for consistency in product quality.
- Enhanced customer satisfaction by creating visually appealing and delicious custom cookie designs.
- Maintained a clean, organized, and sanitized workstation, ensuring compliance with health regulations.
- Also worked as a baker and cashier in the same department.
Education
Occupational Therapy
Northwest College
Powell, WY05-2027
Skills
- Time management
- Team player
- Supportive
- Policy reinforcement
- CPR certified
- Emergency response
- Effective planning
- Organization skills
- Telephone skills
- Schedule management
Timeline
Resident Asisstant
Northwest College
05.2025 - Current
Tutoring Center Receptionist
Northwest College
09.2024 - Current
Cookier Decorator
Eileen's Colossal Cookies
11.2021 - 08.2024
Occupational Therapy
Northwest College