Summary
Overview
Work History
Education
Skills
Club Memberships
Timeline
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Halima Abdullah

Summary

Detail-oriented IT Specialist and Information Systems student with a strong background in IT support, network management, and cybersecurity. Seeking to leverage technical skills and analytical capabilities as a Business Systems Analyst at Emerson, focusing on developing and maintaining production logic to enhance system efficiency and support engineering processes.

Overview

1
1
year of professional experience

Work History

Geek Squad Consultation Agent

Best Buy
01.2024 - Current
  • Resolved 95% of technical issues within 48 hours, resulting in a 15% increase in customer satisfaction.
  • Successfully managed the setup and security aspects of more than 60 new devices, leading to a 20% decrease in setup-related support requests.
  • Collaborated with teams to address complex issues, enhancing communication and problem-solving efficiency.
  • Successfully handled software updates and implemented data recovery solutions for a diverse client base of 100+, contributing to a significant decrease of 40% in system vulnerabilities.

Data Analyst Trainee

Global Tech Experience
09.2023 - 01.2024
  • Utilized SQL, Tableau, Python, and Pandas to manage and analyze extensive datasets. Generated intricate SQL inquiries and crafted interactive Tableau dashboards, resulting in substantial improvements in decision-making and facilitating business expansion.
  • Generated actionable insights from datasets for clients like Grammys and Intel, aiding in more strategic and impactful decisions.
  • Collaborated with analysts to enhance project efficiency and success through effective teamwork and knowledge sharing.

IT Support Specialist

Nice Guys Corporation
05.2023 - 08.2023
  • Successfully addressed over 150 technical challenges, leading to a 30% reduction in system downtime.
  • Achieved a 20% enhancement in the system's overall efficiency by conducting performance improvements.
  • Engaged with various stakeholders to ensure alignment of IT solutions with business needs.

Education

Management Information Systems, B.S. (AACSB) 3.6/4.0 -

St. Cloud State University
05.2025

Skills

  • Skilled in Microsoft Office (Word, Excel, PowerPoint)
  • SAP Systems
  • Verbal Communication
  • Teamwork and Collaboration
  • Project Management
  • Data Quality
  • Process Improvements
  • Thorough Understanding of Java
  • Strategic Planning

Club Memberships

  • Women in Cybersecurity -Promoted cybersecurity awareness through social media and community engagement.
  • CCDC(Cyber Competion Defense club)-Excelled in defending against cyber-attacks and implementing security measures in a competitive environment.
  • Information systems club-As an Information Systems BSEC Advisor, I take board meetings and collaborate with different clubs.
  • National honor society club-won a $10,000 scholarship from the National Honor Society Club This recognition reflects my hard work and high GPA.

Timeline

Geek Squad Consultation Agent

Best Buy
01.2024 - Current

Data Analyst Trainee

Global Tech Experience
09.2023 - 01.2024

IT Support Specialist

Nice Guys Corporation
05.2023 - 08.2023

Management Information Systems, B.S. (AACSB) 3.6/4.0 -

St. Cloud State University

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Halima Abdullah