Summary
Overview
Work History
Education
Skills
Certification
Timeline
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John Nguyen

Houston,TX

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Geek Squad Consultation Agent

Best Buy
11.2023 - Current
  • In this role, the goal allowed me to provide great technical support for new and recurring clients for Geek Squad
  • Improved client retention through great customer service and offering of Geek Squad services in addition to the standard Best Buy membership program
  • Provided assistance to clients
  • Scheduled reservations for customers
  • Created customer appointments
  • Performed outbound calls to clients regarding their appointments and future opportunities

Search Engine Evaluator

TELUS Digital
07.2023 - 10.2024
  • Tasked with evaluating different search queries and forms of data
  • This evaluation assisted Telus International with optimizing AI search results for the end user
  • Analyzed user search queries
  • Input corrective and evaluating feedback for a more optimized system

Best Buy Sales Consultant

Best Buy
04.2023 - 11.2023
  • Enriching customer experience through meaningful interactions and a diverse set of knowledge for various products
  • Creating solutions for Best Buy guests, which make the experience all the more exciting
  • Provided assistance to clients
  • Built a diverse set of knowledge for PC technology, Home Theater Technology, and Small Appliances
  • Created customer appointments for installation and orders

Customer Service

OneSupport
09.2022 - 02.2023
  • At OneSupport, the company tasked me to take calls under their residential contract
  • I obtained highest performing employee within my team with the best numbers and was used as an example for my peers
  • These calls would be back to back the majority of the time
  • Provided assistance to clients
  • Scheduled reservations for customers
  • Confirmed payments, refunds, etc
  • Created customer appointments
  • Answered phone and assisted customers with changes

Education

Bachelor of Arts - Arts

Lone Star College System
Houston, TX
12.2024

BBA - Management Information Systems

University of Houston
Downtown Houston
12-2027

Skills

  • Computer skills
  • Computer hardware
  • Microsoft Office
  • Computer Networking
  • Software troubleshooting

Certification

Electrical Technology Certificate Level I, Present, Lone Star College


Timeline

Geek Squad Consultation Agent

Best Buy
11.2023 - Current

Search Engine Evaluator

TELUS Digital
07.2023 - 10.2024

Best Buy Sales Consultant

Best Buy
04.2023 - 11.2023

Customer Service

OneSupport
09.2022 - 02.2023

Bachelor of Arts - Arts

Lone Star College System

BBA - Management Information Systems

University of Houston

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John Nguyen