Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Natalie Kirmis

Green Hill,TN

Summary

Detail-focused Computer Support Specialist with 5 years experience knowledgeable, research-intensive approach to computer hardware and software problem resolution. Expert at performing complex IT troubleshooting and resolution projects. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends and self-observed issue-resolution activity for standard adoption and IT documentation.

Overview

1
1
year of professional experience

Work History

Geek Squad Consultation Agent

Best Buy
06.2022 - Current
  • Tracked issue resolution policies to maintain compliance with internal standards.
  • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
  • Culled technology knowledge to perform IT troubleshooting, restoration and maintenance services to maintain organizational performance levels.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.
  • Monitored system performance to identify potential issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Generated new sales, retained existing members and grew overall book of business through multiple product offerings.
  • Built rapport quickly and persuaded customers to buy without applying pressure.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
06.2021

Skills

  • Critical Thinking
  • Computer System Maintenance
  • Data Transfer Software
  • Agent Support
  • Technical Support and Assistance
  • Computer System Diagnostics Software
  • Microsoft Windows and Office
  • Collaborative Team Player
  • Hardware Replacement
  • Component Replacements
  • Hardware and Software Repair
  • Computer Hardware Knowledge

Additional Information

  • Willing to relocate to:, Mount Juliet, TN - Nashville, TN - Lebanon, TN Authorized to work in the US for any employer

Timeline

Geek Squad Consultation Agent

Best Buy
06.2022 - Current

High School Diploma -

Penn Foster Career School

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Natalie Kirmis