Halina Josama
Lake Worth
Summary
Dynamic and goal-oriented professional with exceptional customer service skills honed at Macy's. Proven ability to build lasting relationships and resolve conflicts effectively, enhancing customer loyalty. Experienced in cash handling and inventory control, consistently maintaining a welcoming atmosphere while prioritizing safety and satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Home Health Aide
KHANEL HEALTHCARE, INC
01.2025 - 03.2026
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Sales Associate
Macy's
03.2022 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Security Officer
St. Mortiz Security
09.2021 - 02.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
Customer Service Representative
ACG
09.2020 - 05.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Associate of Science - Accounting
Palm Beach State College
Lake Worth, FL05-2030
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Outgoing personality
- Cash handling
- Flexible schedule
- Inventory control
Certification
HHA Certification
D License
Languages
English
Native or Bilingual
Creole
Native or Bilingual
Timeline
Home Health Aide
KHANEL HEALTHCARE, INC
01.2025 - 03.2026
Sales Associate
Macy's
03.2022 - 09.2023
Security Officer
St. Mortiz Security
09.2021 - 02.2022
Customer Service Representative
ACG
09.2020 - 05.2021
Associate of Science - Accounting
Palm Beach State College