Halle Hinson
Port Neches,TX
Summary
Accomplished Service Manager with a proven track record at Walk-On's Sports Bistreaux, adept in team leadership and problem-solving. Expertise in turning customer complaints into loyalty opportunities, training staff for peak performance, and excelling in high-volume environments. Demonstrates a positive attitude and exceptional multitasking skills, ensuring operational excellence and enhanced customer satisfaction.
Overview
7
7
years of professional experience
Work History
Service Manager
Walk-On's Sports Bistreaux
11.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Bartender
Neches River Wheelhouse
01.2019 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server Trainer
Texas Roadhouse
05.2017 - 01.2019
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Education
High School Diploma -
Nederland High School
Nederland, TX06.2017
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Timeline
Service Manager
Walk-On's Sports Bistreaux
11.2022 - Current
Bartender
Neches River Wheelhouse
01.2019 - 11.2022
Server Trainer
Texas Roadhouse
05.2017 - 01.2019
High School Diploma -
Nederland High School
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