Halle Lynette Wellington
Brooklyn,NY
Summary
Highly competent Patient Concierge professional, bringing forth valuable experience in healthcare settings. Skilled at assisting patients with scheduling appointments, insurance issues, and resolving any service-related concerns. Demonstrates strong communication skills and empathy when dealing with patient needs. Notable for contributing to improvements in patient satisfaction scores in previous roles.
Overview
7
7
years of professional experience
Work History
Patient Concierge
Airsculpt
New York, New York
08.2025 - Current
- Provided front desk support in a fast-paced aesthetic medical environment
- Created and maintained patient paper charts with accuracy and confidentiality
- Processed over $15,000 in patient payments and transactions
- Scheduled, confirmed, canceled, and rescheduled patient appointments
- Roomed patients and ensured exam rooms were cleaned and prepared
- Audited provider schedules and coordinated directly with physicians
- Fully trained in My Aesthetics Pro (MAPS) EMR system
- Filed charts and managed chart orders efficiently
Patient Service Representative
City MD
02.2023 - 07.2025
- Delivered fast, friendly, and professional customer service during patient check-in and check-out, handling high-volume foot traffic with ease.
- Scheduled STAT and specialty appointments (including CAT scans) with accuracy and urgency, ensuring smooth patient flow and quick turnaround times.
- Coordinated appointment availability based on patient needs, demonstrating strong communication and problem-solving skills.
- Processed copayments and handled financial transactions with reliability, maintaining accuracy in daily cash reconciliation.
- Managed sensitive information with confidentiality while maintaining a calm, organized, and customer-focused environment.
Call center representative
Mount Sinai
05.2022 - 12.2023
- Handled high-volume inbound calls from customers, caregivers, and staff in a fast-paced environment, delivering clear communication and exceptional customer service.
- Scheduled, confirmed, and updated appointments across multiple departments using EMR systems, demonstrating strong multitasking and accuracy.
- Provided accurate information about services, procedures, and instructions, ensuring customers felt supported and informed.
Patient Access Representative
RMA of NY
03.2019 - 01.2021
- Responded to 100+ customer service and scheduling inquiries daily, providing timely and accurate assistance.
- Advised patients on what to expect during their first consultation, ensuring clarity and a positive experience.
- Managed high-volume administrative tasks including answering calls, taking messages, and maintaining organized records.
- Coordinated with physicians and staff to schedule and update patient appointments, supporting smooth workflow and efficient service.
Education
Bachelor of Science -
SUNY Empire State University
Highschool diploma -
Bishop Loughlin Memorial HS
Brooklyn, NYSkills
- HIPPA certified
- Data entry
- Electronic medical records
- Medical terminology
- Billing
- Patient care
- Patient management
Languages
- Spanish (Beginner)
- English
Timeline
Patient Concierge
Airsculpt
08.2025 - Current
Patient Service Representative
City MD
02.2023 - 07.2025
Call center representative
Mount Sinai
05.2022 - 12.2023
Patient Access Representative
RMA of NY
03.2019 - 01.2021
Bachelor of Science -
SUNY Empire State University
Highschool diploma -
Bishop Loughlin Memorial HS