Halle Rowland
Knoxville,TN
Summary
Dynamic professional with a proven track record in customer service and team leadership at K Brew. Skilled in problem-solving and strategic thinking, I excelled in enhancing customer satisfaction and fostering a collaborative environment. My adaptability and effective communication contributed to a positive team culture and efficient operations.
Overview
3
3
years of professional experience
Work History
Assistant Manager
K Brew
Knoxville, TN
10.2022 - 09.2024
- Ensured cleanliness and managed warehouse order placements for barista support.
- Worked along side baristas on the floor helping to make drinks and serve food.
- Addressed and mitigated any arising concerns.
- Maintained high standards of customer service through timely support.
Barista
Ugly Mug Cafe
Lenoir City, TN
08.2021 - 10.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Master Of Psychology - Psychology
Pellissippi State Community College
Knoxville, TNSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Customer relations
- Time management
- Workload management
- Problem-solving
- Strategic thinking
- Adaptability and flexibility
- Verbal and written communication
Timeline
Assistant Manager
K Brew
10.2022 - 09.2024
Barista
Ugly Mug Cafe
08.2021 - 10.2022
Master Of Psychology - Psychology
Pellissippi State Community College