Halle Thompson
St Petersburg,FL
Summary
I am an exceptionally reliable and experienced Salesforce Developer, Administrator, and Consultant, with strong technical, interpersonal, and analytical skills.
I have deployed complex Salesforce solutions across multiple industries and delivered end-to-end project execution, including requirements gathering, workflow automation, UI customization, system integrations, testing, documentation, and ongoing support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
First American Data & Analytics
09.2024 - Current
- Implemented a custom project-tracking solution for accountability and documentation.
- Automated the contract review and approval process using Visualforce and Apex classes.
- Create a Custom LWC to gather product feedback from users
- Provided complete user management.
- Customized UI of records using dynamic forms, record types, LWCs, and Visualforce.
- Improved data accuracy with validation rules, flows, and Apex triggers.
- Managed data operations using Data Loader, Import Wizard, and SOQL.
- Implemented email-to-case and omni-channel configuration to resolve customer issue with efficiency
- Delivered system integration between Salesforce, Outreach, HubSpot, and Pendo.
- Migrated legacy chat transcripts, enhanced chat for 10 to 12 chat channels and sites.
- Created Einstein Bots to handle customer inquiries.
- Maintained readiness for Salesforce seasonal releases and product retirements.
- Built reports and dashboards for executive and operational teams.
- Assisted with data migration activities such as cleansing of data and mapping of source to target systems.
- Conducted training sessions for end users on the usage of Salesforce application features.
- Worked closely with stakeholders to understand their business needs and determine appropriate solutions.
- Proactively identified best practices of automation to improve system performance.
- Served as the main point of contact to resolve complex technical and system issues.
Salesforce Admin/Developer/Consultant
Jbrands Distribution LLC
03.2023 - 08.2024
- Transitioned Sales, Inventory, Fulfillment, and Customer Support processes into Salesforce.
- Provided consultation on how to streamline the Sales process from lead to fulfilling customer orders and customer support afterwards
- Conducted requirements meetings with stakeholders across multiple departments.
- Integrated QuickBooks with Salesforce for real-time payment visibility.
- Integrated Authorize.Net to support electronic payments inside Salesforce.
- Managed data imports of Accounts, Leads, and Products.
- Provided technical support and user training across departments.
- Created dashboards and reports for executives, sales teams, and warehouse managers.
- Configured telephony integrations to support efficient outbound sales calls to potential leads.
- Migrated Leads and Accounts from multiple external sources into the Salesforce platform.
Salesforce Developer
Northteq
03.2022 - 03.2023
- Participated in requirements gathering, design, development, testing, and implementation.
- Provided timely and high-quality technical support to SLA clients.
- Handled high-volume ticket queues and collaborated with support engineers.
- Performed project deployment between orgs using Gearset,, Copado, and changeset
- Led weekly client meetings for updates, requirements, and testing support.
- Installed and configured Experian, Docusign, and Notarize integrations.
Salesforce Developer
Cognizant Technology Solutions
01.2021 - 03.2022
- Developed an Experience Cloud site for real estate listings.
- Built mass email automation solutions using LWC and Flows.
- Created Apex triggers and real-time engagement alerts.
- Built Visualforce pages and LWCs to display listings with images.
- Integrated APIs to sync real estate property details.
- Developed Apex automation to manage merchandise returns.
- Created a Web-to-Lead capture for company websites.
Child Support Officer
Hennepin County
01.2012 - 12.2020
- Reviewed and analyzed child support cases; prepared case plans within statutory 30-day timelines.
- Queried federal and state databases to locate noncustodial parents.
- Prepared and transmitted legal documents to child support agencies across the U.S. and internationally.
- Scheduled hearings and testified in court alongside county attorneys.
- Calculated support obligations and arrears; initiated collection actions.
- Researched legal, financial, and public records to establish and enforce child support orders.
Education
M.S. - Software Development
Maryville University of St. Louis
St Louis, MO01.2022
B.A. - International Relations
University of Minnesota
Minneapolis, MN01.2009
Skills
- Technical support
- Visualforce development
- Object-oriented programming
- System integration
- Data management
- User training
- Process automation
- Requirements gathering
- QA and testing
- Agile methodology
- Data migration
- JavaScript proficiency
- Certified developer
Certification
- Salesforce Certified Administrator
- Full Stack Web Development
References
References available upon request.
Timeline
Salesforce Administrator
First American Data & Analytics
09.2024 - Current
Salesforce Admin/Developer/Consultant
Jbrands Distribution LLC
03.2023 - 08.2024
Salesforce Developer
Northteq
03.2022 - 03.2023
Salesforce Developer
Cognizant Technology Solutions
01.2021 - 03.2022
Child Support Officer
Hennepin County
01.2012 - 12.2020
M.S. - Software Development
Maryville University of St. Louis
B.A. - International Relations
University of Minnesota