Halle Vaca

• Assisted patients with appointment scheduling and inquiries.
• Coordinated communication between healthcare providers and patients.
• Managed patient records using electronic health record systems.

check in surgical patients and communicate with periop team

communicate updates between Operating room and patient family

escort visitors to periop

enforce visiting policies to all guests

enforce visiting badges

de escalate situations with emotion , distraught and difficult behaviors of guests

• Provided information on services, policies, and procedures to patients.
• Collaborated with staff to enhance overall patient experience at UCI Health.
• Served as a liaison between hospital administration and the public.
• Greeted patients upon arrival and checked them in for their appointment.
• Monitored patient feedback surveys and responded accordingly.

• checked in imaging appointments
• verified insurances
• verified imaging orders
• administered high volume check ins
• add on urgent care orders to schedule same day

• Streamlined front office operations and provided exceptional support to outpatients, resulting in improved efficiency and patient satisfaction.
• Utilized exceptional communication skills to ensure smooth patient flow and effectively handle inquiries and concerns.
• Showcased adaptability by effectively managing and prioritizing tasks in a fast-paced medical environment.