Hallie Burleson
Martinsburg,WV
Summary
Detail-oriented professional skilled in customer service and problem-solving. Proven ability to manage inquiries, resolve complaints, and train new staff effectively in high-pressure environments. Educated In using EHR medical systems.
Overview
9
9
years of professional experience
Work History
Professional Licensed Body Piercer
Cherry bomb Tattoo and Piercing
Martinsburg, West Virginia
10.2021 - Current
- Performed body piercings using sterile technique, following all safety protocols.
- Maintained a clean and sterile environment following health regulations.
- Inspected equipment regularly and sterilized tools before each use.
- Guided clients on aftercare procedures and safety practices for piercings, ensuring their understanding and compliance.
- Conducted consultations with clients to determine desired look or type of piercing.
- Ensured that clients had valid ID for age verification prior to performing piercings.
- Mentored new staff on body piercing and client care techniques, enhancing service quality.
- Cultivated positive guest experiences that promoted loyalty and encouraged repeat business.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Executed various administrative tasks to ensure smooth office operations. and managed household accounts.
- Kept patient health and personal information private.
Waitress
Marcos NY Pizza and Italian Restaurant
Williamsport, Maryland
08.2025 - 04.2026
- Took food and beverage orders accurately from customers.
- Delivered meals promptly to tables, ensuring customer satisfaction.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Cultivated positive relationships with regular customers through engaging conversations, fostering loyalty and repeat business.
- Supported wait staff during busy periods, contributing to seamless service and improved customer experiences.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Handled cash register transactions and processed payments efficiently.
- Resolved client concerns with professional communication, ensuring satisfaction and retention.
- Managed inventory levels of supplies necessary for successful operation of the business.
Office Assistant
Shenandoah Valley Medical Systems
Martinsburg, West Virginia
11.2016 - 10.2021
- Coordinated patient scheduling and appointment confirmations to maximize office efficiency.
- Addressed patient inquiries and scheduled appointments to improve office efficiency.
- Provided comprehensive administrative support by managing document copying, scanning, filing, and supply ordering, ensuring seamless office operations.
- Organized filing system for paper documents and electronic files, enhancing accessibility and retrieval.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Answered phone calls and directed them to the appropriate personnel.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Supported bookkeeping tasks such as invoicing and expense tracking.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Maintained confidentiality of sensitive information and documents, ensuring trust and compliance with privacy regulations.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Education
Licensed Body Piercer - Human Anatomy
Cherry Bomb Tattoo And Piercing
Martinsburg, WV11-2021
Skills
- Customer service
- Client consultation
- Team collaboration
- Time management
- Conflict resolution
- Adaptability to change
- Training and mentoring
Timeline
Waitress
Marcos NY Pizza and Italian Restaurant
08.2025 - 04.2026
Professional Licensed Body Piercer
Cherry bomb Tattoo and Piercing
10.2021 - Current
Office Assistant
Shenandoah Valley Medical Systems
11.2016 - 10.2021
Licensed Body Piercer - Human Anatomy
Cherry Bomb Tattoo And Piercing