Hallie Hatch
Las Vegas,NV
Summary
Resourceful Alarm Dispatcher with background in emergency response coordination and security system management. Skilled in maintaining calm under pressure, effectively handling high-stress situations, and making critical decisions promptly. Strengths include quick response time, exceptional communication skills, and ability to work well in team environments. Have consistently contributed to improving response times and enhancing overall efficiency of dispatch operations.
Overview
9
9
years of professional experience
Work History
Alarm Dispatcher
Rapid Response Monitoring
Las Vegas, NV
08.2023 - Current
- Responded to emergency calls routed by automatic distribution system.
- Monitor alarms and respond to alerts in a timely and effective manner.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Provided friendly and professional assistance to employees, visitors and customers.
Assistant Manager
Rubios Coastal Grill
Las Vegas , Nevada
06.2016 - 08.2023
- Communicate and develop team members
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Silverado High School
Las Vegas , Nevada06-2016
Skills
- Call prioritization
- Decision documentation
- Quick decision making
- Incident reporting
- Attention to detail
- Data entry
Timeline
Alarm Dispatcher
Rapid Response Monitoring
08.2023 - Current
Assistant Manager
Rubios Coastal Grill
06.2016 - 08.2023
High School Diploma -
Silverado High School