Hallie Norton
Carrollton,VA
Summary
Proven leader and effective problem-solver with extensive experience at Qdaddy’s Pitmaster BBQ, adept in hospitality and fostering great customer relations. Excelled in multitasking and organization, significantly enhancing operational efficiency. Proven to be accurate with cash handling and sales reporting, therefore earning trust and further related responsibilities. Skilled in phone etiquette and professionalism, consistently delivering high-quality service and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
General Manager
Qdaddy’s Pitmaster BBQ
Smithfield, VA
10.2018 - Current
- Manage all aspects of daily operations, including staff conduct, catering, inventory control, and customer relations.
- Effectively manage labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Manage the onboarding process for new hires as well as assist in termination protocols when needed.
- Carefully interview, select, train, and supervise staff.
- Create the employee schedule and organize the time and availability of approximately 20 employees.
- Offer all customers excellent customer service and hospitality throughout their entire dining and/or catering experience.
- Track and file daily sales reports and outgoing company expenses.
- Money handling- counting and depositing daily cash sales, keeping inventory of cash and coin in the company safe, and operating as cashier during busier hours of service.
Floral Assistant
The Main Event by Emily
Smithfield, VA
01.2023 - 06.2023
- Utilized strong time management skills to balance heavy workloads during busy holiday seasons, effectively meeting customer expectations.
- Provided assistance in setting up floral displays at weddings, funerals, and other events to ensure seamless execution.
- Assisted lead florist with designing unique and creative floral displays for special events and occasions.
- Ensured that the work environment was kept clean and organized to encourage an easy flow of operations.
Event Set Up/Take Down Member
The Main Event by Emily
Smithfield, VA
02.2016 - 10.2018
- Collaborated with team members to ensure timely completion of assigned tasks, contributing to the team’s overall success.
- Maintained punctuality and professionalism throughout the set up and take down of each event, reflecting positively on the business and team.
- Followed the lead designer’s direction and instructions in order to execute the unique design plans for each wedding/event and bring each client’s vision for their event to life.
Education
Advanced High School Diploma -
Smithfield High School
Smithfield, VA06.2018
Skills
Customer Relations
Cash Handling/Cashier Experience
Phone Etiquette
Problem Solving
Time Management
Organization
Delegation
Multitasking
Certification
Servsafe Certification
Timeline
Floral Assistant
The Main Event by Emily
01.2023 - 06.2023
General Manager
Qdaddy’s Pitmaster BBQ
10.2018 - Current
Event Set Up/Take Down Member
The Main Event by Emily
02.2016 - 10.2018
Advanced High School Diploma -
Smithfield High School