Hally Ly
Seattle,United States
Summary
Server with over 14 years of experience, specializing in providing personalized service, anticipating customer needs, and offering expert menu recommendations. Proven track record in enhancing dining experiences through exceptional service. Aims to leverage extensive experience in customer engagement and sales promotion to drive satisfaction and achieve outstanding results in any future hospitality role.
Overview
15
15
years of professional experience
Work History
Catering Staff Member
DSquared Hospitality Company
Seattle, WA
08.2025 - Current
- Provided exceptional customer service during events, ensuring guest satisfaction and prompt assistance.
- Coordinated food preparation and presentation for large-scale catering functions, maintaining high-quality standards.
- Trained new staff on operational procedures and service techniques to enhance team efficiency and performance.
- Oversaw inventory management, ensuring timely ordering and stock levels met event requirements consistently.
- Maintained clean and organized workspaces, adhering to strict health standards.
Cashier
What The Pho
Bellevue, Wa
01.2024 - 02.2025
- Consistently provide exceptional customer service by greeting customers with a warm smile and friendly attitude, ensuring a positive dining experience for all patrons at What The Pho.
- Demonstrate excellent customer service skills by engaging with customers in a friendly and positive manner, ensuring a pleasant dining experience at all times.
- Efficiently handle cash transactions and maintain accurate records of sales at What The Pho, ensuring financial integrity and transparency in all cashier duties.
- Assist in maintaining a clean and organized workspace, ensuring a hygienic environment for both customers and team members at What The Pho.
Deli Clerk
Tanh Dinh Deli
Seattle, Wa
06.2022 - 11.2023
- Implement creative ways to upsell deli products and increase sales by engaging customers in product tastings and promotions.
- Implement creative merchandising strategies to attract customers to the deli section and increase sales at Tanh Dinh Deli.
- Develop and maintain strong relationships with local suppliers to ensure the availability of high-quality and unique deli products at Tanh Dinh Deli, enhancing the overall customer experience and setting the deli apart from competitors.
Server
Bahama Breeze
Tukwila, Wa
09.2010 - 03.2020
- Drive sales by actively promoting menu items, seasonal specials, and beverage offerings to enhance the overall dining experience for guests at Bahama Breeze.
- Leverage knowledge of Caribbean and Latin American cuisine to provide personalized menu recommendations and enhance the dining experience for guests at Bahama Breeze.
- Provide exceptional customer service by engaging with guests, anticipating their needs, and creating a memorable dining experience that reflects the vibrant and welcoming atmosphere of Bahama Breeze.
- Enhance guest satisfaction by providing exceptional service and personalized recommendations tailored to individual preferences and dietary restrictions at Bahama Breeze.
Education
High School Diploma -
Medford Senior High
Medford, ORSkills
- Personalized Service
- Anticipating Needs
- Menu Recommendations
- Table setting
- Food safety
- Food presentation
- Sanitation practices
- Meal delivery
- High volume dining
- Payment processing
- Food handler certification
- Time management
- Attention to detail
Timeline
Catering Staff Member
DSquared Hospitality Company
08.2025 - Current
Cashier
What The Pho
01.2024 - 02.2025
Deli Clerk
Tanh Dinh Deli
06.2022 - 11.2023
Server
Bahama Breeze
09.2010 - 03.2020
High School Diploma -
Medford Senior High