Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Barista
Halz Darby

Halz Darby

New Iberia,Louisiana

Summary

Proactive Shift Supervisor with extensive experience in cash handling, employee training, and customer service management.

Skilled in balancing tills, resolving customer issues, and maintaining store organization to promote a professional environment. Bringing strong problem-solving abilities and a commitment to improving operational efficiency and customer satisfaction. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. History of successfully installing flooring, completing basic carpentry work and maintaining sites. Comfortable using all relevant tools and equipment. Complex problem-solver and dedicated team player. Ambitious and hardworking Handyman with excellent record of dependability and reliability. Extensively trained in blueprint reading, carpentry and electric construction.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
12.2015 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.

Pharmacy Sales Associate

Walmart
02.2023 - 06.2024
  • Managed cash register transactions accurately, balancing till at the end of each shift.
  • Maintained a clean and organized sales area, contributing to a professional and welcoming store environment.
  • Handled sensitive customer information with utmost confidentiality, adhering to HIPAA regulations at all times.

Sales Associate

Stage Stores
01.2015 - 03.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Carhop

Sonic
01.2014 - 02.2016
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.

Education

Certificate - Electrical 1 & 2

South Louisiana Community College
New Iberia, LA
10.2024

Certificate - Carpentry 1 & 2

South Louisiana Community College
Saint Martinville, LA
08.2021

High School Diploma -

New Iberia Senior High
New Iberia, LA
05.2014

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Policy Enforcement
  • Team Leadership
  • Problem-Solving
  • Team motivation
  • Customer Service Management
  • Goal Setting and Tracking

Certification

  • Certified Carpenter, NCCER

Interests

Woodworking

Painting

Solar

Timeline

Pharmacy Sales Associate

Walmart
02.2023 - 06.2024

Shift Supervisor

Starbucks
12.2015 - Current

Sales Associate

Stage Stores
01.2015 - 03.2016

Carhop

Sonic
01.2014 - 02.2016

Certificate - Electrical 1 & 2

South Louisiana Community College

Certificate - Carpentry 1 & 2

South Louisiana Community College

High School Diploma -

New Iberia Senior High
Halz Darby