Open To Work
Hamadicko Mbonfal
Mounds View,MN
Work Preference
Summary
Experienced Salesforce Administrator skilled in configuring custom solutions and automating workflows. Proven track record in enhancing user adoption and improving operational efficiency. Certified Salesforce Administrator with a strong background in system integrations and user training. Committed to optimizing Salesforce environments to meet business objectives.
Overview
3
3
Languages
1
1
Certification
5
5
years of professional experience
Work History
Salesforce Administrator
Fidelity Investment | Boston, MA
Boston, Massachusetts
02.2023 - Current
- Configured custom object fields, page layouts, and validation rules, enhancing usability and process efficiency.
- Developed and implemented automated workflows for lead routing and escalations, improving response times.
- Managed data imports, exports, and updates, ensuring data accuracy and reliability.
- Collaborated with stakeholders to gather and analyze requirements for system enhancements, aligning solutions with business goals.
- Conducted comprehensive user training sessions, significantly boosting user adoption and proficiency.
Salesforce Administrator
CVS
Laurel, Maryland
03.2021 - 07.2024
- Configured custom objects, fields, and page layouts for improved usability and user adoption.
- Administered user accounts and permissions in Salesforce platform, strengthening security protocols.
- Facilitated training sessions on Salesforce functionalities and best practices, enhancing user proficiency.
- Created reports and dashboards in Salesforce to align with business requirements and provide actionable insights.
- Collaborated with stakeholders to gather requirements for system enhancements and document process improvements.
- Conducted system audits to ensure data integrity and compliance with operational standards.
- Managed data imports, exports, and updates to maintain accurate records.
- Executed role hierarchies, sharing rules, and recorded level permissions for user access management.
Education
Bachelor of Science - Computer Science
University of Buea
Cameroon05-2018
Skills
- Salesforce Administrator Certified
- Workflow automation
- Report generation
- Customer support management
- Process documentation
- User management
- Data integrity audits
- System integrations
- Business requirements analysis
- Effective communication
- Data migration
- Apex Programming
- Lightning Component Development
- Process Automation
Certification
- salesforce administrator certified
Languages
English
Professional
Spanish
Professional
French
Professional
Timeline
Salesforce Administrator
Fidelity Investment | Boston, MA
02.2023 - Current
Salesforce Administrator
CVS
03.2021 - 07.2024
Bachelor of Science - Computer Science
University of Buea