Hamanda Smith

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Communicated with customers about credit card offerings, including policies, restrictions and refund policies.
• Assisted customers by finding needed items and checking inventory for items at other locations.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

• Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
• Processed credit card payments and counted back change and currency with 40% accuracy rate.
• Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.
• Taught junior employees how to meet operational and sales goals with proactive strategies.
• Mentored newly hired sales associates in upselling techniques, such as customer service to improve sales expertise.

• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Helped average of 18 customers per day by responding to inquiries and locating products.

• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Communicated with customers about our benefits from our Omni heat clothing.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.

• Cleaned and sanitized work areas between runs using approved cleaning products and cleaning equipment.
• Rotated through series of 4 different stations each based on team needs.
• Trained new employees on how to work the cash register and move through each station quickly to support team efficiency.
• Worked hard to learn all required tasks quickly and maximize performance.

My responsibilities at Goodwill were to make sure the store was clean and neat at all times, also separate clothing by size and color. another important responsibility was to tag miscellaneous items with a price or size.

• Worked closely with front-end staff to assist customers.
• Collected, tracked and distributed payments for special services such as shop from home etc.

I sliced bread, packaged pastries for customers, made our specialty drinks, cleaned the dinning area and also worked as the main cashier.

• Corrected issues in timely manner to maintain productivity goals.