Hamed Durrani
Rosenberg,USA
Summary
Currently a front desk representative at the Holiday Inn. Experienced and dependable candidate successful at managing priorities with a positive attitude. Resourceful and resilient with the ability to learn and adapt quickly, with excellent communication skills, and valuable cross-cultural experience and sensitivity.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
IHG Holiday Inn Express, North America Management
Houston, TX
02.2024 - Current
- Managed guest check-in and check-out procedures efficiently.
- Handled customer inquiries and resolved issues promptly.
- Coordinated room bookings and maintained accurate reservation records.
- Assisted in maintaining cleanliness and organization of front desk area.
Member Service Representative
Planet Fitness
Rosenberg, TX
10.2023 - Current
- Provide speedy, high-quality member service that includes in person and on-the-phone.
- Perform clerical tasks such as new member enrollment in the system, and conduct new member Intakes
- Make sure electronic scans and copies of the Intake forms have been made, and the data entered is correct
- Direct member service: Answering questions, taking comments, or acknowledging concerns regarding merchandise
- Recruit, hire, and train staff for Member Service Center
- Provide and arrange for prompt and courteous member service
- Provide early shift briefing to the next shift representative, and training
- Provide assistance with operation and any other tasks assigned by the supervisor
Cashier
Pizza Hut
Houston, TX
01.2023 - 02.2024
- Processed cash register transactions, input costs, and gave back change
- Solved complaints by customers and issued credits for returns
- Assisted customers with questions they had, and provided directions
- Greeted customers and provided prompt and friendly service
- Recognized for providing strong customer service with a high degree of accuracy.
- Performed any other tasks assigned by the supervisor
Education
High School -
BF Terry High School
Rosenberg, TXSkills
- Microsoft Office
- Microsoft Excel
- Customer Service Management
- Hardware and Software Configuration
- Multi-lingual
LANGUAGES
English- Fluent
Pashto- Fluent
Dari- Fluent
Urdu- Fluent
Timeline
Front Desk Receptionist
IHG Holiday Inn Express, North America Management
02.2024 - Current
Member Service Representative
Planet Fitness
10.2023 - Current
Cashier
Pizza Hut
01.2023 - 02.2024
High School -
BF Terry High School