Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hamen Ermias

Atlanta,GA

Summary

Motivated team member with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional taking pride in providing excellent customer service and creating memorable dining experiences for restaurant guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server

True Food Kitchen
01.2021 - Current
  • Greeted and accommodated guests, building positive experience from the first interaction
  • Provided exceptional customer service by helping guests navigate a menu rooted in nutritional science
  • Informed kitchen of special dietary needs or requests, delivering personalized meal options
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products
  • Served food and beverages promptly with focused attention to customer needs.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and working well with coworkers to complete tasks
  • Memorized frequent customer preferences to build relationships and loyalty
  • Focused on learning new skills and staying updated with industry changes
  • Trained new wait staff members to ensure proper procedures were followed at all times.

Education

Associate In Science (A.S.) In Business Administration -

Georgia State University
Atlanta, GA
12.2022

Skills

  • Guest Satisfaction
  • Special Dietary Requirements
  • Food and Beverage Pairings
  • Charismatic Personality
  • Dining Area Maintenance
  • Dining Customer Service
  • Menu Memorization
  • Suggestive Selling
  • Ordering Procedures
  • Workflow Coordination
  • Strong Work Ethic
  • Exceptional customer service

Certification

Food Handler Certificate

References

Kieron Goldsby

Assistant General Manager

Culinary Dropouts

+1 678 278-5402

Kieron was my manager at True Food Kitchen for 2 years

Timeline

Server

True Food Kitchen
01.2021 - Current

Associate In Science (A.S.) In Business Administration -

Georgia State University

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Hamen Ermias