Results-driven manager with extensive experience in operational management and customer service. Proven track record of improving workflows and enhancing team performance to drive efficiency and satisfaction.
Overview
39
39
years of professional experience
1
1
Certification
Work History
MANAGER/ OPERATOR
DOMINION AUTO BODY
Fairfax, VA
03.1994 - Current
Oversaw daily operations ensuring high-quality vehicle repairs and customer satisfaction.
Trained and mentored junior technicians on best practices and safety protocols.
Implemented process improvements that enhanced workflow efficiency across repair teams.
Managed inventory control, ensuring availability of necessary parts for timely repairs.
Improved production efficiency by implementing streamlined processes and optimizing equipment usage.
Maintained a safe work environment through rigorous adherence to safety protocols and proactive identification of potential hazards.
WRITE estimates and collaborated with all insurance companies regarding repair process and supplemental repair requirements
Assistant Manager/Wait Staff Member
Old Ebbitt Grill
WASHINGTON, DC
02.1987 - 03.1994
Supervised daily operations to ensure efficient service and adherence to quality standards.
Trained and mentored staff, fostering a collaborative team environment and enhancing service delivery.
Implemented operational improvements that streamlined workflows, reducing wait times for guests.
Coordinated inventory management, optimizing stock levels to minimize waste and enhance profitability.