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Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Supported operational efficiency through 15 years of experience in office management, restaurant and bar management, and fundraising event coordination. Provided exceptional customer service and administrative support to improve organizational performance. Seeking a position in a fast casual restaurant environment. Open to relocation to Lillian, AL; Pensacola, FL; or Foley, AL. Authorized to work in the US for any employer.
Assisted in planning and coordinating fundraising events to support organizational goals. Collaborated with team members to communicate effectively and adapt to changing needs. Supported donor relations and managed event logistics to create memorable fundraising experiences.

 Hard-working and self-motivated with a great work ethic who relishes a challenge and having responsibility. Always eager to improve and learn new skills so I can complete any task successfully and efficiently for this organisation. A great team member with good communication skills, who has the initiative to work alone as well as following plans and instructions accurately. Self-motivated Warehouse Operative offering effective and efficient picking and packing to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results. Experienced and approachable individual with professional, friendly and polite manner. Confident, quick learner comfortable working in fast-paced environments. Maintains excellent quality standards through thorough checks and proactively suggesting process improvements. Detail-orientated and self-motivated individual with keen multitasking abilities. Confident in working independently, using initiative to complete tasks quickly, efficiently and with high degree of accuracy. 

I am a highly adaptable and motivated professional with a passion for learning, problem-solving, and delivering excellence in customer experience. At the age of 14, I moved abroad and successfully integrated into a new cultural and linguistic environment, demonstrating resilience and a strong ability to learn under pressure. Since then, I have cultivated a high level of English proficiency and developed a robust set of interpersonal and analytical skills.
My academic background and professional experiences have equipped me with the ability to communicate effectively across diverse teams and customer profiles. I take pride in being a fast learner with the capacity to absorb new information quickly and apply it efficiently to evolving workplace demands. I am deeply committed to teamwork and collective achievement, consistently prioritizing group success over individual recognition.
My role as a Customer Service Representative at Teleperformance Portugal—working on the Meta project—has allowed me to refine key competencies such as empathy, technical troubleshooting, critical thinking, and multi-channel communication. I believe that my proactive approach, multilingual skills, and eagerness to grow make me a valuable asset in any dynamic and customer-focused work environment.

Hamida Akther

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Customer Service Representative

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Customer Service Representative

Bachelor of Science - Computer And Information Sciences

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