Hamsa Nur
Columbus,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with customer relationship paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Scheduling Coordinator
Ohio State University Physicians- Remote
Columbus , OH
07.2023 - Current
- Completed timely changes and updates to schedules in central scheduling system.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Entered information into system to update status reports.
- Developed effective scheduling processes to achieve production objectives.
- Provided reminder calls to clients prior to scheduled visits.
- Resolved customer complaints or answered customers' questions.
Receptionist
Babyboomers Home Health Care
Columbus, OH
01.2019 - 04.2023
- Answered and directed incoming calls using multi-line telephone system.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled and confirmed appointments and meetings for management team.
- Updated and recorded customer or client information to maintain accounts.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Greeted and directed visitors to appropriate personnel and answered average of 60 calls and emails daily.
- Pulled and organized requested documentation.
- Welcomed large volume of guests and improved overall customer service.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Explained policies and procedures to visitors.
- Input customer data into reservation systems and updated to reflect room changes.
Customer Service Representative
Eddie Bauer
Groveport, OH
08.2017 - 09.2018
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Made outbound calls to obtain account information.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Exceeded company productivity standards on consistent basis.
Education
High School Diploma -
Licking Heights High School
Pataskala, OH05.2016
Associate of Business Administration - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Business Operations Understanding
- Meticulous and Organized
- Efficiency
- Customer Complaint Resolution
- Effective Verbal and Written Communication
- Attention to Detail
- Reliable and Punctual
- Call Answering and Routing
- Data Entry
- Problem-Solving Abilities
- Technologically Savvy
- Patience & Empathy
- Ability to Keep Calm in Stressful Situations
Timeline
Scheduling Coordinator
Ohio State University Physicians- Remote
07.2023 - Current
Receptionist
Babyboomers Home Health Care
01.2019 - 04.2023
Customer Service Representative
Eddie Bauer
08.2017 - 09.2018
High School Diploma -
Licking Heights High School
Associate of Business Administration - Business Administration
Southern New Hampshire University
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