Hamza Blakely
Dallas,TX
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Cardtronics USA
Frisco, Texas
11.2020 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered an average of 50+ calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders.
- Won #1 Customer Service Representative two years in a row for highest customer satisfaction ratings (25% above average).
- Revamped customer service phone scripts, raising customer survey ratings by 40%.
Tier 1 Technical Support Agent
Robert Half Technology
Dallas, Texas
01.2018 - 11.2020
- Maintained servers and systems to keep networks fully operational during peak periods.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Retained existing clients and developed 20% new accounts by extending high quality and efficient support service.
- Windows 10, Office 2013, Office 365, RDP, VPN, Peripheral, and VOIP trouble shooting.
- Configured hardware, devices and software to set up work stations for employees.
Education
Associate of Science - Computer Software And Media Applications
Richland Collegiate High School
Dallas, TX05.2023
Skills
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Data Entry and Maintenance
- Customer Retention Strategies
Accomplishments
I co-founded a club that allowed and encouraged the youth to share their
creations in creative art through music. The organization is called "Zah's Creative Minds".
Certification
- MCAS - Microsoft Certified Application Specialist
- Microsoft Access
- Microsoft Excel
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Representative
Cardtronics USA
11.2020 - Current
Tier 1 Technical Support Agent
Robert Half Technology
01.2018 - 11.2020
Associate of Science - Computer Software And Media Applications
Richland Collegiate High School
- MCAS - Microsoft Certified Application Specialist
- Microsoft Access
- Microsoft Excel
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