Hamza Elmofti
Brooklyn,NY
Summary
Dynamic and reliable professional with a clean driving record and exceptional customer service skills, honed at Uber/Lyft. Proven ability to optimize routes and enhance passenger satisfaction through effective communication and problem-solving. Committed to safety and efficiency, consistently achieving high standards in vehicle maintenance and operational excellence.
Overview
14
14
years of professional experience
Work History
Driver
Uber/ Lyft
01.2019 - Current
- Navigated urban environments efficiently to ensure timely passenger pickups and drop-offs.
- Maintained vehicle cleanliness and safety standards to enhance passenger experience.
- Managed customer interactions professionally, addressing inquiries and resolving issues promptly.
- Utilized GPS technology to optimize routes and reduce travel time effectively.
- Monitored traffic patterns to anticipate delays and adjust routes accordingly.
- Implemented feedback mechanisms to improve ride quality and customer satisfaction scores.
- Followed all relevant traffic laws and safety regulations.
- Analyzed trip data to identify trends, enhancing operational efficiency through informed decisions.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Cashier
Jacks Store
New York, NY
09.2017 - 12.2018
- Processed customer transactions efficiently at point-of-sale terminals.
- Maintained clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries, ensuring high satisfaction levels.
- Managed cash drawer, balancing receipts and payments accurately.
- Collaborated with team to restock shelves and maintain inventory accuracy.
- Resolved customer complaints professionally, enhancing store reputation.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Data Entry Intern
Transmid Travel Egency
Sudan
01.2012 - 04.2017
- Input data accurately into systems while ensuring compliance with established protocols.
- Maintain organized records to streamline data retrieval and reporting processes.
- Assist in verifying and validating information to enhance data integrity and quality.
- Support team members by managing routine administrative tasks efficiently.
- Adapt quickly to new software tools for improved operational efficiency.
- Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Supported team members with timely and accurate data entry, enabling them to focus on higher-level tasks.
- Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
Education
No Degree - Aircraft Operations
Vaughn College of Aeronautics And Technology
New York, NYNo Degree - Marketing
National Ribat University
SudanHigh School Diploma -
Tehnoun Boys' School
Sudan03.2012
Skills
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Loading and unloading
- Vehicle inspection
- Safety management
- Vehicle maintenance
- Basic vehicle repairs
- Shipping and packaging
- Attention to detail
- Team building
- Friendly and outgoing
- Load securing
- Load monitoring
- Self motivation
- Interpersonal skills
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Multitasking
- Cargo loading
- Analytical thinking
Languages
Arabic
Native or Bilingual
Timeline
Driver
Uber/ Lyft
01.2019 - Current
Cashier
Jacks Store
09.2017 - 12.2018
Data Entry Intern
Transmid Travel Egency
01.2012 - 04.2017
No Degree - Aircraft Operations
Vaughn College of Aeronautics And Technology
No Degree - Marketing
National Ribat University
High School Diploma -
Tehnoun Boys' School