HAMZE AHMED
San Diego
Summary
Developed critical skills in high-pressure, resource-driven environment, adept at managing complex projects and optimizing processes. Skilled in data analysis and problem-solving with focus on achieving operational excellence. Seeking to leverage transferrable skills in new field while driving impactful results.
Overview
4
4
years of professional experience
Work History
Lead Dispatcher
Care7 Transport Inc
01.2024 - Current
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
Oil and Gas Operations Officer
S.R.S Mines and Petroleum Bureau
09.2021 - 10.2022
- Updated and published standard operating procedures (SOPs) using customer and employee input and feedback resulting in clearer and more useful instruction for users.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Coordinated and led meetings to inform management of operational challenges and suggested improvements.
Education
Bachelor of Science - Petroleum Engineering
Xi'an Petroleum University
Xi'an, China06-2021
Skills
- Computer proficiency
- Production monitoring
- Production forecasting
- Team collaboration
- Safety awareness
- Problem solving
- attention to details
- Data modeling
Languages
English
Full Professional
Arabic
Full Professional
Chinese (Mandarin)
Professional Working
Somali
Native or Bilingual
Amharic
Professional Working
Timeline
Lead Dispatcher
Care7 Transport Inc
01.2024 - Current
Oil and Gas Operations Officer
S.R.S Mines and Petroleum Bureau
09.2021 - 10.2022
Bachelor of Science - Petroleum Engineering
Xi'an Petroleum University
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