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Erna Hamzehloo
Novato,CA
Overview
29
29
years of professional experience
Work History
Hospital Liaison
Sutter Care at Home
Novato, CA
07.2012 - Current
- Facilitate access to Sutter Care at Home services, including Home Health and AIM, achieving an increase in patient census and timely initiation of care
- Ensure the delivery of appropriate care by determining optimal care settings, confirming patient readiness for discharge, and aligning resources to individual needs
- Evaluate referrals for home health services by assessing medical eligibility, psycho-social factors, and practical requirements such as equipment, medications, and transportation
- Oversee transition planning by identifying post-discharge requirements, creating comprehensive care plans, and confirming seamless implementation of home-based services
- Coordinate with multidisciplinary healthcare teams, including hospitalists, case management, physicians, and nursing staff, to synchronize care plans across inpatient and outpatient settings
- Engage with patients, families, and healthcare providers to establish person-centered care goals, address preferences, and resolve barriers to successful home transitions
- Serve as a clinical resource by addressing medication reconciliation, clarifying goals of care, arranging appropriate home placement, and troubleshooting challenges related to returning home
- Assisted in launching the Orthopedic Joint program at Novato Community Hospital, leading to census building, increase patient satisfaction and improving joint care efficiency
Director of Nursing Services
Kindred Healthcare
San Rafael, CA
05.2002 - 05.2012
- Led the nursing program by introducing and enforcing updated policies and procedures to bolster care delivery and operational outcomes
- Managed the full nursing staff lifecycle, including hiring, training, and performance evaluations, to uphold team competency and retention
- Fostered strong communication with families, residents, and physicians to address concerns and support resident-centered care
- Developed strategic business plans and budgets for the nursing unit, optimizing financial performance and resource utilization
- Played an integral role in designing individualized resident care plans and monitored adherence to preserve quality and consistency
- Maintained compliance with all local, state, and federal regulations by implementing quality control measures across the nursing unit
- Drove successful survey outcomes by retaining deficiencies below state and federal standards for 10 consecutive years
- Secured deficiency-free annual inspections by the CA Department of Health for 2 years, with a reduction in inspection-related corrections through proactive quality improvements
Assistant Director of Nursing/Registered Nurse MDS Coordinator
Mariner Health Care/ Pine Ridge Care Center
Registered Nurse MDS Coordinator
Evergreen Health and Rehabilitation Center
Timeline
Hospital Liaison
Sutter Care at Home
07.2012 - Current
Director of Nursing Services
Kindred Healthcare
05.2002 - 05.2012
Assistant Director of Nursing/Registered Nurse MDS Coordinator
Mariner Health Care/ Pine Ridge Care Center
Registered Nurse MDS Coordinator
Evergreen Health and Rehabilitation Center
Bachelor of Science -
Angeles University Foundation
Summary
Skilled healthcare professional experienced in working with patients and healthcare staff to provide seamless transitions between hospital, care facilities, and home environments. Highly organized and resourceful with a superior work ethic and focus on high-quality care.
Education
Bachelor of Science -
Angeles University Foundation
Angeles City, PhilippinesSkills
- Client education
- Facility coordination
- Healthcare planning
- Family support
- Team collaboration
- EMR
- Post-discharge care coordination
- Customer service
- Call screening
- Referral coordination
- Multitasking and organization
- Eligibility determination
- Intake assessment
- Verbal and written communication
Certification
- Licensed CA Board of Nursing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Collaborated with multidisciplinary team in the development of Orthopedic Joint Program
- Drove successful survey outcomes by retaining deficiencies below State and Federal standards for 10 consecutive years
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceHealthcare benefitsWork from home optionCompany CultureFlexible work hoursPersonal development programsStock Options / Equity / Profit Sharing4-day work week401k matchPaid sick leaveTeam Building / Company RetreatsPaid time offQuote
Happiness is when what you think, what you say, and what you do are in harmony.
Mohandas Gandhi
Software
Languages
Tagalog
Native language
Tagalog
Upper Intermediate (B2)
B2
Interests
Dancing, walking, going to the beach,spending time with my family
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