Hi, I’m
Hana Harvey
Gastonia,North Carolina
Summary
Dedicated student with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
year of professional experience
Work History
Joey's Fine FoodsDenver, North Carolina
Server
05.2022 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers
Sports PageDenver, North Carolina
Server
06.2021 - 02.2022
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers
Education
Gaston CollegeDallas, NC
Bachelor of Arts from Business
05.2024
Skills
- Customer Service and Rapport
- Team Player
- Cool Under Pressure
- PPE Guideline Compliance
- High-Energy and Stamina
- Conflict and Complaint Resolution
- Suggestive Selling
- Social Perceptiveness
- Guest Satisfaction
- Guest Accommodations
- Communications Protocols
Timeline
Server
Joey's Fine Foods
05.2022 - Current
Server
Sports Page
06.2021 - 02.2022
Gaston College
Bachelor of Arts from Business
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