Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hana Marston

Hana Marston

Salt Lake City,UT

Summary

Resourceful Member Service Representative, known for high productivity and efficient task completion. Specialize in customer service, problem-solving, and communication skills. Excel in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty.

Overview

8
8
years of professional experience

Work History

Member Service Representative

Desert First Credit Union
Salt Lake City, UT
12.2024 - 04.2025
  • Delivered quality service by assessing, advising and assisting credit union members.
  • Presented and explained services and products to meet member needs.
  • Enhanced member relationships by providing excellent service during each interaction.
  • Helped members resolve account problems and navigate internal systems to handle routine needs.
  • Processed cash and check deposits every day.
  • Identified opportunities for cross-selling additional products or services based on member needs.

Server

Texas Roadhouse
Taylorsville, UT
09.2022 - 12.2024
  • Developed lasting relationships with customers, fostering trust and satisfaction.
  • Ensured high-quality customer service to meet needs and expectations.
  • Delivered food orders promptly and courteously.
  • Assisted in training new servers.
  • Took orders from customers accurately and in a timely manner.

Before and After-School Care Assistant

K-Kids- Thunder Mountain Elementary
Grand Junction, Colorado
08.2020 - 09.2022
  • Arrived at assigned areas on time, prepared and ready to work.
  • Set up playroom and childcare areas for safety and cleanliness.
  • Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
  • Served as positive role model, promoting healthy interpersonal behaviors.

Elementary Paraprofessional

Thunder Mountain Elementary
Grand Junction, CO
01.2019 - 08.2021
  • Worked with students to promote learning and pro-social development.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.
  • Observed individuals or groups of students in variety of settings to maintain safe and positive learning environment.
  • Instructed student activities to implement goals for remediation of deficiencies and drive student success.

Carhop Server

Sonic
Clifton, Colorado
05.2017 - 07.2019
  • Answered guest questions and promoted special products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.

Education

Associate of Arts - Humanities And Communications

Colorado Mesa University
Grand Junction, CO
12-2023

Skills

  • Call handling
  • Customer service
  • Relationship building
  • Trained on CORE and Temenos
  • Product knowledge
  • Problem resolution
  • Product sales
  • High-energy attitude
  • Professionalism and courtesy
  • Teamwork and collaboration
  • Sales and upselling
  • Time management

Timeline

Member Service Representative

Desert First Credit Union
12.2024 - 04.2025

Server

Texas Roadhouse
09.2022 - 12.2024

Before and After-School Care Assistant

K-Kids- Thunder Mountain Elementary
08.2020 - 09.2022

Elementary Paraprofessional

Thunder Mountain Elementary
01.2019 - 08.2021

Carhop Server

Sonic
05.2017 - 07.2019

Associate of Arts - Humanities And Communications

Colorado Mesa University

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