Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hana Tawfik

Pearland,TX

Summary

  • Goal-oriented Manager dedicated to continuous improvement and driving positive business impact. Talented problem-solver and leader with high-level business and financial acumen. Motivates teams to reach performance goals and business objectives. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

Overview

4
4
years of professional experience

Work History

Host

Papas Burger
Houston, Texas
08.2020 - 02.2021
  • Protected diners by cooking and handling food according to strict safety standards
  • Kept work areas inspection-ready with constant cleaning and organization
  • Set up for rush periods by stocking supplies and preparing basic items
  • Helped kitchen achieve high health code scores consistently with diligent use of proper cleaning, sanitation and storage standards
  • Met customers' needs by communicating openly with service staff about individual requirements.

Cashier

Dicks Sporting Goods
Houston, Texas
03.2022 - 02.2023
  • Delivered fast and friendly service to handle questions and service complaints
  • Kept work and common areas neat and organized to maximize productivity, alleviate potential accidents and promote professional workspace
  • Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
  • Approached and solved problems with initiative and sound judgment.

Manager

Chick-Fil-A
Houston, Texas
03.2023 - Current
  • Established and prosecute goals to keep employees working cooperatively during the shift
  • Organized training for new team members and routine retraining for established employees
  • Enforced safety procedures and monitored compliance
  • Supervised and guided employees to reach company objectives
  • Oversaw execution of opening and closing procedures to desired standard
  • Cross-trained staff in secondary roles to expand operational diversity
  • Monitored employee work to assess performance and identify knowledge gaps
  • Led and influenced staff through effective motivation, leveraging individual strengths to optimize customer satisfaction and maximize productivity
  • Ran shifts effectively to promote quality products and guest service
  • Reviewed financial numbers to optimize financial results and guest experience
  • Delivered excellence in guest service and quality control of operations to attain company mission
  • Established fruitful working relationships with employees, management and vendors.

Texans AutoNation Dealership

Receptionist
Houston, TX
01.2024 - 08.2024
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled appointments for clients, customers, and other visitors.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Skims Retail

Seasonal Retail Associate
Houston , Texas
10.2024 - 01.2025
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Education

High School Diploma -

Bellaire High School
Bellaire, TX
06.2026

Seeking Bachelor Degree - Business Management -

University of Houston Downtown

Skills

  • Relationship building
  • Workforce Management
  • Business Development
  • Strategic Planning
  • Team Leadership
  • Critical Thinking
  • Learning Strategies
  • Performance Organization
  • Creativity and Artistic Expression

Languages

Advanced, Arabic

Timeline

Skims Retail

Seasonal Retail Associate
10.2024 - 01.2025

Texans AutoNation Dealership

Receptionist
01.2024 - 08.2024

Manager

Chick-Fil-A
03.2023 - Current

Cashier

Dicks Sporting Goods
03.2022 - 02.2023

Host

Papas Burger
08.2020 - 02.2021

High School Diploma -

Bellaire High School

Seeking Bachelor Degree - Business Management -

University of Houston Downtown

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Hana Tawfik