Marissa Joseph
Miami,Florida
Summary
Familiar with developing membership drives and other types of promotions to increase group numbers. Motivational and driven leader with a solid track record of increasing team satisfaction and bonds. Focused on propelling the group forward with proactive approaches to all aspects of organizational operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Host
Canopy Road Cafe
06.2022 - 08.2022
- Accommodated special seating requests for guests to enhance satisfaction.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Relayed guest comments or suggestions to manager on duty for further action.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Supported needs of 20- person wait staff who attended to specific needs of countless customers daily for breakfast restaurant with social relevancy and intentionality.
Manager in Training
McDonald's
06.2021 - 11.2021
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Implemented innovative sales strategies to drive revenue growth and surpass company goals.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Oversaw activities of 15-person team completing service and cleaning, disciplining and motivating employees to maximize performance.
Education
Bachelor of Science - Police Science
Florida International University
Miami, FL12.2025
High School Diploma -
Hillsborough Virtual School
Tampa, FL06.2021
Skills
- Table setting knowledge
- Beverage Preparation
- Server Support
- Reservation coordination
- Board Oversight
- Adaptable and Flexible
- Community involvement
- Decision-Making
- Teamwork and Collaboration
- Organizational Skills
- Relationship Building
- Team building
- Written Communication
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Very involved in the community of Miami
Timeline
Host
Canopy Road Cafe
06.2022 - 08.2022
Manager in Training
McDonald's
06.2021 - 11.2021
Bachelor of Science - Police Science
Florida International University
High School Diploma -
Hillsborough Virtual School
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