Jude Donnelly
Conshohocken,PA
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Great American Pub through exceptional multitasking and team collaboration. Skilled in both customer service and efficient time management, I consistently contributed to seamless service transitions and positive guest experiences, demonstrating a keen ability to meet and exceed employer expectations.
Overview
3
3
years of professional experience
Work History
Host
Great American Pub
06.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Grocery Stocker
Weis Markets Inc
09.2022 - 06.2023
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
Server
Andy's Diner
09.2021 - 06.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Plymouth Whitemarsh High School
Plymouth Whitemarsh, PA06.2025
Skills
Customer Service
Team Collaboration
Multitasking proficiency
Effective Time Management
Table Bussing
Food Running
Table setting knowledge
Menu Memorization
Ordering Procedures
Timeline
Host
Great American Pub
06.2023 - Current
Grocery Stocker
Weis Markets Inc
09.2022 - 06.2023
Server
Andy's Diner
09.2021 - 06.2022
High School Diploma -
Plymouth Whitemarsh High School
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