Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Hanaa Choubani

Highland Park

Summary

Dynamic and results-oriented professional with experience at Amazon, adept in safety and compliance, and exceptional customer service. Excelled in team collaboration, achieving monthly sales targets at H&M, and enhancing customer satisfaction through problem-solving and upselling. Proven ability to maintain high standards of safety and customer engagement, driving improved retention rates.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Warehouse Associate

Amazon
10.2023 - 05.2024
  • Maintained a strong focus on safety protocols to ensure safe working environment.
  • Efficiently sorted packages for timely delivery to customers.
  • Collaborated with team members to achieve daily targets and complete tasks.
  • Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
  • Maintained clean, orderly work environment free of hazards.

Sales Associate

H&M Hennes & Mauritz
11.2022 - 07.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Allied Health

Middlesex County College
Edison, NJ

Skills

  • Customer service
  • Safety and compliance
  • Packaging and labeling
  • Attention to detail
  • Problem-solving
  • Team collaboration
  • POS
  • Upselling

Certification

  • Sora License

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Warehouse Associate

Amazon
10.2023 - 05.2024

Sales Associate

H&M Hennes & Mauritz
11.2022 - 07.2023

Allied Health

Middlesex County College

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Hanaa Choubani