Hanah Adair
Athens
Summary
Dynamic Patient Access Representative with extensive experience at UT Health East Tx, excelling in insurance verification and patient registration. Proven ability to enhance patient satisfaction through exceptional customer service and effective communication. Skilled in EMR systems, ensuring compliance with HIPAA regulations while maintaining accurate patient records.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
UT Health East Tx
04.2024 - Current
- Assisted patients with registration and appointment scheduling processes.
- Collected and verified patient information for accuracy and completeness.
- Provided support in insurance verification and eligibility checks.
- Communicated effectively with healthcare staff to resolve patient inquiries.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Patient Service Representative
Christus Health
12.2023 - 02.2024
- Managed patient inquiries and provided timely information regarding services and procedures.
- Scheduled appointments using electronic health record (EHR) systems to optimize clinic workflow.
- Assisted patients with insurance verification and benefits explanation, enhancing understanding of coverage options.
- Collaborated with medical staff to ensure accurate patient records and seamless communication within the team.
- Maintained confidentiality of patient information in compliance with HIPAA regulations, safeguarding sensitive data.
- Handled customer service inquiries in person, via telephone and through email.
Medical Records Coordinator
Advanced Health Care and Rehab of Athens
05.2021 - 12.2023
- Organized and maintained comprehensive medical records to ensure compliance with regulatory standards.
- Processed patient information and documentation using electronic health record systems efficiently.
- Coordinated communication between healthcare providers and patients regarding medical record requests.
- Trained staff on best practices for data entry and record management protocols.
- Kept accurate log of requests for medical information and records.
- Managed sensitive patient information securely while responding promptly to authorized requests for access or copies of records when necessary.
- Maintained and organized supply room and purchased additional new materials according to department needs.
Education
GED -
TVCC
Athens, Tx NCT -
Necoles Learning Academy
Jacksonville, Tx Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Appointment scheduling
- Registration and admissions
- Medical terminology
- EMR
- Money handling
- Payment processing
- Registration management
- EMR updating
Certification
NCT- Radiology Technician
Timeline
Patient Access Representative
UT Health East Tx
04.2024 - Current
Patient Service Representative
Christus Health
12.2023 - 02.2024
Medical Records Coordinator
Advanced Health Care and Rehab of Athens
05.2021 - 12.2023
GED -
TVCC
NCT -
Necoles Learning Academy
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