Hanahsin Henry
Millsboro,DE
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Crocs Cali/ Heydude
Rehoboth Beach, Delaware
10.2022 - Current
- Analyzed business performance data and forecasted business results for upper management.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee attendance records, timekeeping, and payroll information.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Traveled within the company to help set up other store that were either remodeled or new
- Conference meetings with DM, AM, and CEO’s
- Communicated regularly with customers to gain insights into their needs.
- Worked with visual merchandise to make floorplans
Team Leader Manager
Crocs Cali
Rehoboth Beach, Delaware
08.2021 - 03.2024
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Implemented strategic team objectives aligned with company goals, increasing productivity.
- Oversaw daily workloads and workflow for smooth operations.
- Coached team for success by using corrective action processes.
- Delegated work to staff, setting priorities and goals.
- Provided guidance, coaching, and feedback to team members.
- Monitored customer service standards across the organization.
Food Runner
Paradise Grill
Milsboro, DE
05.2021 - 08.2021
- Seamlessly adapted to changes in menu or kitchen procedures to maintain service efficiency.
- in training new staff members on restaurant operations and procedures.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
- Monitored food quality before serving, ensuring all dishes met establishment standards.
- Maintained a clean and organized work area throughout shift operations.
- Helped maintain organization of walk-in coolers and freezers according to health department regulations.
- Effectively multitasked within fast-paced environment.
- Actively contributed to the team by taking on additional duties during staff shortages or special events.
Kitchen Prep Cook
Paradise Grill
Millsboro, DE
05.2021 - 08.2021
- Utilized excellent knife skills to chop and slice vegetables and carve and grind meats and cheeses.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated various kitchen equipment efficiently including mixers grinders slicers choppers blenders.
- Ensured that all food items were prepared according to established recipes and standards.
- Cleaned, washed, and cut raw meats, vegetables, fruits, and other food items prior to cooking or serving.
Hostess/server
Grottos
Millsboro, DE
05.2019 - 05.2021
- Assisted staff by serving food and beverages or bussing tables.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Communicated clearly with kitchen staff regarding customer orders.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Handled cash payments and reconciled daily transactions accurately.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Sussex Central High School
Millsboro, DE06-2021
Skills
- Sales monitoring
- Recruiting and interviewing
- Multitasking and organization
- Team motivation
- Project management abilities
- Verbal and written communication
- Scheduling and planning
- Policy enforcement
- Coaching and mentoring
Timeline
Assistant Manager
Crocs Cali/ Heydude
10.2022 - Current
Team Leader Manager
Crocs Cali
08.2021 - 03.2024
Food Runner
Paradise Grill
05.2021 - 08.2021
Kitchen Prep Cook
Paradise Grill
05.2021 - 08.2021
Hostess/server
Grottos
05.2019 - 05.2021
High School Diploma -
Sussex Central High School