Hanan Ibrahim Elmorshady
Dubai,,UAE
Summary
Dynamic and detail-oriented professional with extensive experience as a Medical Receptionist at Deja Clinics. Proven expertise in medical billing and insurance verification, coupled with strong problem-solving skills. Adept at managing patient records and scheduling appointments efficiently, ensuring high levels of patient satisfaction in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Deja Clinics
02.2025 - 08.2025
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record (EHR) systems.
- Processed insurance claims and verified patient coverage accurately.
- Maintained organized patient files, ensuring confidentiality and compliance.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
Customer Service Representative
Vodafone Company
02.2024 - 12.2024
- Educated customers on Mobile plans, internet packages, and special offers.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in managing customer accounts using Vodafone CRM systems to ensure accurate information.
- Collaborated with team members to streamline processes and improve service delivery efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Custmore Services Representative
Telecom Egypt
05.2023 - 01.2024
- Assisted customers with inquiries and resolved issues efficiently.
- Assisted clients in understanding billing procedures and payment options while maintaining strict adherence to internal policies regarding financial transactions.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Collaborated with team members to streamline communication processes.
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
Bachelor of Arts - Social Studies Education
Faculty of Arts
Damanhour, El-Beheira05-2024
Skills
- Data Entry software
- Appointment scheduling
- Payment collection
- Medical billing
- Work under pressure
- Team player
- Medical records management
- Insurance verification
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Medical Receptionist
Deja Clinics
02.2025 - 08.2025
Customer Service Representative
Vodafone Company
02.2024 - 12.2024
Custmore Services Representative
Telecom Egypt
05.2023 - 01.2024
Bachelor of Arts - Social Studies Education
Faculty of Arts