Hanan Ouchene
San Antonio,TX
Summary
A dynamic leader and healthcare worker, I have excelled at Promises Behavioral Health by fostering robust relationships and spearheading community engagement initiatives. My expertise in relationship building and strategic program development has significantly enhanced service awareness, achieving notable growth targets. Skilled in both team leadership and data analysis, I drive impactful social and community service programs. Resourceful healthcare worker with 5 years of experience coordinating and monitoring healthcare facilities. Develops and executes strategies and action plans based on corporate objectives and regional priorities with goal of increasing company visibility. Strong focus on patient centered care to drive targeted activities and return on growth efforts.
Overview
8
8
years of professional experience
Work History
Territory Outreach Manager
Promises Behavioral Health
06.2024 - Current
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building, and coaching.
- Assessed community needs and identified resources for social and community service programs.
- Analyzed trends and data to inform decision-making and program development.
- Implemented strategies to increase public awareness of social and community service programs.
- Partnered with local organizations to expand access to social and community services.
- Conducted outreach activities to engage local stakeholders in programs.
Community Relations Specialist
Newport Healthcare
01.2023 - 02.2024
- Developed and implemented community outreach programs to establish and strengthen relationships with local organizations and residents
- Organized and promoted community events such as fundraisers, volunteer opportunities, and educational workshops to engage the public
- Collaborated with local government agencies, non-profit organizations, and businesses to support community initiatives and enhance overall well-being
- Cultivated partnerships with key community stakeholders to address issues and concerns, serving as a liaison between the organization and the community
- Utilized social media platforms and communication strategies to effectively communicate with diverse audiences and promote positive community relations
Clinical Outreach Specialist
Sandstone Care
04.2022 - 01.2023
- Conducted outreach efforts to expand patient access to mental health services in underserved communities
- Collaborated with healthcare providers to facilitate screenings and referrals for individuals in need of behavioral health support
- Developed and implemented marketing strategies to promote awareness of clinical programs and services
- Maintained relationships with community organizations and stakeholders to enhance partnerships and support for mental health initiatives
- Analyzed data and metrics to evaluate the effectiveness of outreach efforts and identify areas for improvement
Continuing Care Coordinator
Newport Healthcare
01.2021 - 04.2022
- Develop and implement individualized care plans for clients requiring ongoing support and services
- Coordinate with healthcare providers, social services agencies, and community resources to ensure continuity of care for clients
- Monitor and evaluate client progress, identifying any barriers to care and implementing solutions to address them
- Provide advocacy and support for clients in navigating the healthcare system and accessing needed services
- Collaborate with interdisciplinary teams to promote the well-being and quality of life for clients receiving continuing care services
Residential Supervisor
Newport Healthcare
01.2020 - 01.2021
- Managed a caseload of clients in need of ongoing care coordination services, assessing their needs and developing personalized care plans to support their health and well-being
- Worked collaboratively with interdisciplinary team members, including social workers, nurses, and therapists, to coordinate and monitor the ongoing care and services provided to clients
- Conducted comprehensive assessments and reassessments of clients' physical, emotional, and social needs to ensure that care plans were effective and adjusted as necessary
- Facilitated communication between clients, healthcare providers, and community resources to ensure continuity of care and support clients in accessing needed services
- Provided education and support to clients and their families on topics such as disease management, coping strategies, and access to community resources for ongoing support.
Care Coordinator
Newport Healthcare
05.2019 - 01.2020
- Organized and facilitated care coordination services for individuals with complex medical and social needs
- Conducted comprehensive assessments to identify client needs and develop personalized care plans
- Liaised with healthcare providers, social services agencies, and community resources to coordinate necessary care and support services
- Monitored client progress and adjusted care plans as needed to ensure optimal health outcomes
- Provided education and support to clients and their families to empower them to actively participate in their care and decision-making processes
Office Assistant
Radford University Accounting Services
10.2016 - 05.2019
- Managed busy phone lines, screening and directing calls to appropriate staff members
- Organized and maintained office supplies inventory, ensuring adequate stock levels at all times
- Assisted with scheduling meetings, appointments, and events, coordinating calendars for multiple team members
- Compiled and distributed internal memos, announcements, and correspondence to staff members
- Supported the HR department with onboarding new employees, maintaining personnel records, and processing paperwork
Education
Bachelors - Psychology and Criminal Justice
Radford University
Radford,VA05-2019
Skills
- Leadership
- Project Management
- Relationship Building
- Problem Solving
Timeline
Territory Outreach Manager
Promises Behavioral Health
06.2024 - Current
Community Relations Specialist
Newport Healthcare
01.2023 - 02.2024
Clinical Outreach Specialist
Sandstone Care
04.2022 - 01.2023
Continuing Care Coordinator
Newport Healthcare
01.2021 - 04.2022
Residential Supervisor
Newport Healthcare
01.2020 - 01.2021
Care Coordinator
Newport Healthcare
05.2019 - 01.2020
Office Assistant
Radford University Accounting Services
10.2016 - 05.2019
Bachelors - Psychology and Criminal Justice
Radford University
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