Hanan Sorto
Bay Shore,NY
Summary
I am an enthusiastic and dedicated professional with experience in team leadership and 8 years of customer service. I have exceptional organizational and interpersonal skills with a keen attention to detail which enables me to work well with diverse team members and delivering results.
Overview
7
7
years of professional experience
Work History
Softlines Assistant Store Manager
DICK'S Sporting Goods, Inc
Massapequa, NY
08.2022 - Current
- Monitored store operations to ensure compliance with company policies and procedures.
- Analyzed financial reports on a weekly basis in order to identify areas of improvement or cost savings opportunities.
- Conducted monthly performance reviews with direct reports in order to provide feedback on job performance.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Key Carrying Apparel Sales Lead
DICK'S Sporting Goods
Garden City, NY
08.2018 - 07.2022
- Lead a team of 12-18 associates in the Apparel department of the #1 store in sales in the company by delegating daily tasking and training associates to deliver the highest quality customer service and maintaining visual merchandising standards.
- Identified opportunities to improve processes related to the sale of products or services.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
Customer Service
Toys 'R' Us
Bay Shore, New York
08.2017 - 06.2018
- Processed customer returns, exchanges, registries, and orders at customer service counter while maintaining high level of professionalism and with customer experience in mind.
- Advised customers on product features, benefits and warranties.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction.
Education
Bachelor of Science- Business Administration/ Management -
SUNY College at Old Westbury
12.2022
Associate of Arts- Liberal Arts and Sciences -
Suffolk County Community College
05.2019
Regents Diploma -
Brentwood High School
06.2017
Skills
- Leadership Experience
- Team Development
- Business Analysis and Reporting
- Performance Evaluations
Languages
Spanish
Professional
Timeline
Softlines Assistant Store Manager
DICK'S Sporting Goods, Inc
08.2022 - Current
Key Carrying Apparel Sales Lead
DICK'S Sporting Goods
08.2018 - 07.2022
Customer Service
Toys 'R' Us
08.2017 - 06.2018
Bachelor of Science- Business Administration/ Management -
SUNY College at Old Westbury
Associate of Arts- Liberal Arts and Sciences -
Suffolk County Community College
Regents Diploma -
Brentwood High School
Similar Profiles
William MartzWilliam Martz
Retail Sales Associate at Dick's Sporting GoodsRetail Sales Associate at Dick's Sporting Goods
Camilla LlanganateCamilla Llanganate
Cashier at Dick's Sporting Goods, IncCashier at Dick's Sporting Goods, Inc
Marcus YarnsMarcus Yarns
Sales Associate at Dick's Sporting Goods, IncSales Associate at Dick's Sporting Goods, Inc
Phillip OzbunPhillip Ozbun
Store Manager at Dick's Sporting GoodsStore Manager at Dick's Sporting Goods
Morgan MooneyMorgan Mooney
CEO at Fire Island Marine Services, LLC.CEO at Fire Island Marine Services, LLC.