Hande Peterson
Chicago,IL
Summary
Driven Customer Support Executive with 12+ years of experience delivering superior customer support while strengthening relationships in a remote setting. Strong interpersonal skills with talents for relating and empathizing with individuals from all walks of life. Eager to secure a position with a diverse and inclusive team. Motivated to help team achieve goals and make a difference in the world.
Overview
19
19
years of professional experience
Work History
Owner/Founder
Silly Buddy LLC
2009.01 - 2021.12
- Founded Silly Buddy, a modern dog boutique. Oversaw all aspects of the business including product design, production, inventory and customer service. Successfully grew business from a part-time Etsy shop to a full-time Shopify store.
- Provided superior customer service to a high volume of customers on a daily basis with a positive and empathetic attitude. Fostered genuine connections by creating personalized and memorable experiences, resulting in increased customer loyalty.
- Consistently maintained shop ratings with over 5k five star reviews.
- Successfully managed made to order process, making certain customers received their orders on time.
- Maintained strict deadlines and shop policies to ensure strategic balance between customer satisfaction and business profitability.
- Managed business finances, including income and sales tax filings, keeping detailed and organized sales, expense and inventory spreadsheets.
- Developed and executed social media marketing campaigns to increase brand visibility and drive sales.
Jr. Designer & Office Manager
SAY Design
2003.04 - 2006.07
- Main point of contact for clients, contractors and vendors.
- Managed billing and accounts receivable/payable and assisted with payroll.
- Monitored project timelines to ensure adherence to schedule.
- Transferred hand drawn floor plans into AutoCAD.
Intern
SAY Design
2003.01 - 2003.04
- Assisted with office management and design work.
- Sorted and organized files, spreadsheets and reports.
Education
Bachelor of Arts - Interior Architecture
Harrington College of Design
Chicago, IL04.2003
Skills
- Customer support
- Critical thinking
- Problem-solving
- Creativity
- Effective communication
- Empathy
- Compassion
- Active listening
- Detail oriented
- Time management
- Remote work
Timeline
Owner/Founder
Silly Buddy LLC
2009.01 - 2021.12
Jr. Designer & Office Manager
SAY Design
2003.04 - 2006.07
Intern
SAY Design
2003.01 - 2003.04
Bachelor of Arts - Interior Architecture
Harrington College of Design
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