Haneen Zaquot
Houston,TX
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
5
5
years of professional experience
Work History
Lead Concierge
Cedars
Houston
04.2022 - Current
- Promptly respond to phone calls and email inquiries from prospective residents
- Offer restaurant and activity recommendations and assist guests in arranging transportation.
- I play a pivotal role in supporting individuals by guiding them towards our comprehensive on-site corporate housing options
- My responsibilities include facilitating seamless access to our diverse range of housing solutions, ensuring that clients find accommodations that align with their unique needs and preferences.
Assistant Store Manager
Walgreens
Houston, TX
05.2021 - 04.2022
- Complete product returns, order voids, customer refunds and cash drops.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Store Manager
We are Dough Bakery
09.2019 - 05.2021
- Manage transactions with customers
- Scan goods and ensure pricing is accurate
- Collect payments
- Cross-sell products and introduce new ones.
Education
Houston Community College
05.2024
Skills
Team Work
Fast Learner
Customer Service
Problem Solving
Team Supervision
Interpersonal communications
Marketing
Brand success
References
- Sara Said, Leasing Professional, Greystar, (212)-470-5492
- Hammad Mousa, CEO, Elite Accommodations, (832)-571-5757
- Ali Aziz, Leasing Manger, Greystar, (832)-853-5010
- Dina Al-Najjar, Leasing Agent, Greystar, (832)-938-6937
Timeline
Lead Concierge
Cedars
04.2022 - Current
Assistant Store Manager
Walgreens
05.2021 - 04.2022
Store Manager
We are Dough Bakery
09.2019 - 05.2021
Houston Community College