Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Hanh Nguyen

Garland,TX

Summary

Detail-oriented and patient-focused Medical Front Desk / Patient Access Professional with hands-on experience in medical offices, rehabilitation-adjacent clinics, and hospital systems. Bilingual in English and Vietnamese with a strong background in patient check-in/out, scheduling, insurance verification, and customer service. Known for professionalism, empathy, and maintaining accuracy in fast-paced healthcare environments.

Overview

9
9
years of professional experience

Work History

Chiropractic Assistant / Receptionist

Shippy Chiropractic
Plano, TX
03.2024 - Current
  • Serve as the first point of contact for patients, ensuring a welcoming and professional front desk experience
  • Check patients in and out, collect payments, and accurately document visits
  • Schedule appointments to optimize provider time and minimize patient wait times
  • Verify insurance eligibility and benefits through Availity, UnitedHealthcare portals, and phone communication
  • Maintain and organize patient records while ensuring strict HIPAA compliance
  • Answer high-volume phone calls and respond to patient questions regarding services and procedures
  • Assist providers by preparing treatment rooms and supporting patient flow

Imaging Technician Assistant

UT Southwestern Medical Center
Dallas, TX
05.2021 - 11.2021
  • Coordinated patient transport across departments to ensure timely access to medical services.
  • Reduced patient anxiety during transport by maintaining open communication and answering questions.
  • Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
  • Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
  • Assisted nursing staff with patient transfers, prioritizing safety and comfort during transportation.
  • Coordinated with technologists to support efficient department workflow
  • Prepared imaging rooms and restocked supplies as needed
  • Ensured strict adherence to safety protocols while performing imaging procedures.
  • Collaborated with healthcare professionals to optimize patient care and workflow efficiency.

Medical Office Specialist (Floater)

Dallas Cardiovascular Specialists
Dallas, TX
02.2020 - 04.2021
  • Managed full front office operations across multiple clinic locations (Dallas, Las Colinas, Flower Mound, Denton)
  • Adapted quickly to different workflows and clinic environments
  • Assisted in maintaining electronic health records, ensuring accuracy and compliance.
  • Developed streamlined processes for patient intake, enhancing overall efficiency in operations.
  • Led initiatives to improve patient communication, resulting in increased satisfaction scores.
  • Collaborated with medical staff to address patient needs and resolve issues promptly.
  • Processed payments from patients promptly and accurately while answering any questions regarding their account balances or insurance coverage.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Medical Assistant

Dallas Renal Group
Arlington, TX
11.2018 - 01.2020
  • Managed patient records using electronic health record (EHR) systems to ensure data accuracy and confidentiality.
  • Assisted healthcare providers with patient examinations and procedures to improve care delivery.
  • Coordinated patient appointments and follow-ups to enhance clinic efficiency and patient satisfaction.
  • Educated patients on treatment plans and medication instructions to promote adherence and understanding.
  • Streamlined office workflows by implementing new scheduling protocols, reducing appointment wait times significantly.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.

Assistant Manager

Minabella Beauty Resort
Omaha, NE
07.2017 - 07.2018
  • Scheduled appointments and managed front desk operations
  • Trained and supervised reception staff
  • Coordinated schedules and handled customer service issues professionally

Education

Limited Radiologic Technologist -

The College of Health Care Professions
Dallas, TX
10-2024

R.L. Paschal High School
Fort Worth, TX
06.2015

Skills

  • Patient Check-In & Check-Out
  • Appointment Scheduling & Coordination
  • Insurance Verification & Eligibility
  • HIPAA Compliance & Confidentiality
  • Front Office & Administrative Support
  • Phone Management & Multiline Systems
  • Payment Collection & Co-Pays
  • Patient care coordination
  • Payment collection
  • Electronic health records handling EMR / EHR
  • EClincalWorks
  • Vital signs documentation

Languages

English
Vietnamese

Personal Information

  • Work Permit: Authorized to work in the U.S. for any employer
  • Visa Status: Authorized to work in the U.S. for any employer

Timeline

Chiropractic Assistant / Receptionist

Shippy Chiropractic
03.2024 - Current

Imaging Technician Assistant

UT Southwestern Medical Center
05.2021 - 11.2021

Medical Office Specialist (Floater)

Dallas Cardiovascular Specialists
02.2020 - 04.2021

Medical Assistant

Dallas Renal Group
11.2018 - 01.2020

Assistant Manager

Minabella Beauty Resort
07.2017 - 07.2018

Limited Radiologic Technologist -

The College of Health Care Professions

R.L. Paschal High School