Hanifah Kelly
Richmond,VA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Certified Medication Aide
KARE-Richmond, VA
Richmond, VA
03.2022 - Current
- Administer daily medications to patients
- Work with other medical professionals to establish consistent and comprehensive care routines
- Keep extremely detailed records on medication dosages and times
- Track patients vitals and report to a nurse or physician if they change significantly.
Medical Records Audit Processor
Datavant-Remote
03.2024 - 08.2024
- Scanning documents, updating electronic health records, and preparing charts in advance of patient visits
- Ensure that clinical documentation is accurate and complete during processing.
Unit Secretary
VCU CHILDREN'S HOSPITAL OF RICHMOND-Richmond, VA
Richmond, VA
08.2023 - 04.2024
- Implemented a streamlined patient appointment scheduling system, resulting in a 25% reduction in scheduling errors and a 15% increase in patient satisfaction
- Revamped the patient charting and record-keeping system, reducing documentation errors by 40% and improving overall data accuracy
- Collaborated with the registration team to streamline the patient registration process, resulting in a 20% decrease in wait times and improved patient satisfaction.
Pharmacy Technician
Walgreens Distribution Center-Mechanicsville, VA
Mechanicsville, VA
05.2023 - 01.2024
- Accurately dispensed and dispatched prescriptions, ensuring timely delivery to various retail locations
- Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing
- Run automated machinery, sort medications, transition inventory through different workflow stages with a focus on quality control
- Count and fill prescriptions, affix labels, pack and ship
- Clean and help maintain machinery and maintain an orderly work area.
Customer Service Representative
Elevance Health-Remote
07.2022 - 08.2023
- Addressed and resolved customer inquiries and complaints, ensuring satisfaction and maintaining quality service standards
- Administered client records and efficiently coordinated appointments, enhancing organizational efficiency
- Empathetic towards customers needs and concerns.
Health Insurance Agent
The Results Company-Remote
07.2018 - 09.2020
- Conducted outbound calls to successfully expand the customer base, adhering to company protocols and service standards
- Analyzed client needs to tailor health insurance programs, ensuring personalized coverage solutions.
Correctional Officer
Greensville Correctional Center-Jarratt, VA
Jarratt, VA
07.2014 - 06.2016
- Monitor inmate activities
- Supervise inmate work assignments
- Search for contraband (weapons or drugs)
- Settle disputes between inmates
- End violent confrontations or fights between inmates
- Enforce the rules through disciplinary action
Education
High School Diploma -
Harding high School - Bridgeport, CT
06.2012
Skills
- Customer Service
- Multitasking
- Strong communication
- Pharmacy Technician Experience
- Medical Records
- Hospital Experience
- Anatomy Knowledge
- ICD-10
- Patient Care
- Customer service
- EMR systems
- Medical terminology
- Clerical experience
- Hospital experience
- Computer skills
- Vital Signs
- Proficient in Microsoft office
- Strong attention to detail capabilities
- Data entry accuracy
- Strong ability to work independently as well as in a team
Certification
- Pharmacy Technician trainee license, 05/01/23, 06/01/25
- Medical Coding Certification, 12/01/23, Present
Timeline
Medical Records Audit Processor
Datavant-Remote
03.2024 - 08.2024
Unit Secretary
VCU CHILDREN'S HOSPITAL OF RICHMOND-Richmond, VA
08.2023 - 04.2024
Pharmacy Technician
Walgreens Distribution Center-Mechanicsville, VA
05.2023 - 01.2024
Customer Service Representative
Elevance Health-Remote
07.2022 - 08.2023
Certified Medication Aide
KARE-Richmond, VA
03.2022 - Current
Health Insurance Agent
The Results Company-Remote
07.2018 - 09.2020
Correctional Officer
Greensville Correctional Center-Jarratt, VA
07.2014 - 06.2016
High School Diploma -
Harding high School - Bridgeport, CT