Hanine Yousef
Anahiem ,CA
Summary
Proven leader at Alamir Bakery consistently enhancing customer satisfaction and streamlining operations. Expertise in team leadership and problem-solving resulting in significant reductions in cash discrepancies. Strong background in customer service and money handling, adept at fostering positive customer relations and improving team efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Alamir Bakery
Anaheim, CA
10.2022 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Cashier Team Lead
House of Mandi
Anaheim
12.2021 - 09.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
Bachelor Of Arts - Psychology
Cal State Fullerton
Fullerton, CABachelor Of Arts - Social Sciences
Fullerton College
Fullerton, CA05.2024
Associate Of Arts - Psychology
Fullerton College
Fullerton, CA05.2024
Associate Of Arts - Social Behavior And Self Development
Fullerton College
Fullerton, CA05.2022
High School Diploma -
Anahiem High School
Anaheim, CA05.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
Languages
Arabic
Full Professional
English
Full Professional
Timeline
Assistant Manager
Alamir Bakery
10.2022 - 10.2024
Cashier Team Lead
House of Mandi
12.2021 - 09.2022
Bachelor Of Arts - Psychology
Cal State Fullerton
Bachelor Of Arts - Social Sciences
Fullerton College
Associate Of Arts - Psychology
Fullerton College
Associate Of Arts - Social Behavior And Self Development
Fullerton College
High School Diploma -
Anahiem High School