Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hanitzy Campbell

Lawrenceville,GA

Summary

Dynamic customer service professional with proven success at Lowes, leveraging critical thinking and active listening to enhance customer satisfaction. Skilled in data entry and fluent in multiple languages, I consistently exceeded performance metrics, reducing client complaints through effective strategies and fostering positive client relationships.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Lowes
Remote
03.2021 - 04.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Assisted customers in locating products, enhancing overall shopping experience and satisfaction.
  • Processed transactions accurately using point-of-sale systems, ensuring efficiency and reliability.
  • Collaborated with team members to manage inventory levels and product displays effectively.

Legal Secretary

Legal Service America
Hybrid
01.2018 - 05.2021
  • Managed legal document preparation, ensuring accuracy and compliance with regulations.
  • Coordinated scheduling for attorneys and clients, optimizing time management and case flow.
  • Maintained electronic filing systems, enhancing document retrieval efficiency and organization.
  • Assisted in drafting correspondence and legal documents, improving communication clarity.

Customer Service

State Road & Tollway Authority
Remote
03.2017 - 03.2021
  • Provided outstanding customer service skills for both internal and external customers.
  • Provided exceptional customer service, addressing concerns promptly and courteously.
  • Exceeded performance metrics consistently by delivering exceptional customer service experiences.
  • Reduced client complaints by implementing a more effective customer service strategy.

Education

High School Diploma -

Central Gwinnett High School
Lawrenceville, GA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Fluent bilingualism

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

Lowes
03.2021 - 04.2026

Legal Secretary

Legal Service America
01.2018 - 05.2021

Customer Service

State Road & Tollway Authority
03.2017 - 03.2021

High School Diploma -

Central Gwinnett High School