Hank Farrell
Pensacola,FL
Summary
Innovative and customer-focused professional with experience in service advocacy. Outstanding problem-solving, conflict resolution and leadership traits. Confident in building excellent rapport with customers and ensuring complete satisfaction with services and products. Adept at resolving internal and external issues productively.
Overview
1
1
year of professional experience
Work History
Service Advocate
Target
05.2023 - 08.2023
- Assisted in customer returns and exchanges
- Helped customers locate where to find various items in-store
- Answered calls and helped guests in-store with any concerns, complaints, or inquiries
- Fulfilled in-store and drive-up pick up orders
Food Service Worker
Navy MWR
05.2022 - 05.2023
- Greeted current and former members of the Navy and other military branches, working as a cashier
- Delivered food and drink orders out in a timely manner
- Cleaned prep area and stocked goods regularly
- Served as a cook, making food to order, and cleaning as necessary
Crew Team Member
Culver's
02.2022 - 05.2022
- Improved customer satisfaction by consistently providing friendly and efficient service
- Enhanced team productivity by effectively collaborating with colleagues on tasks and responsibilities
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers
- Assisted in increasing sales through upselling menu items and promoting limited-time offers to guests
Education
Bachelor of Arts - Journalism, Broadcast
University of Central Florida
Orlando, FL05.2027
High School Diploma -
Pensacola High School
Pensacola, FL05.2023
Skills
- Customer Service
- Communication
- Effective Time Management
- Critical Thinking
- Adaptability
Timeline
Service Advocate
Target
05.2023 - 08.2023
Food Service Worker
Navy MWR
05.2022 - 05.2023
Crew Team Member
Culver's
02.2022 - 05.2022
Bachelor of Arts - Journalism, Broadcast
University of Central Florida
High School Diploma -
Pensacola High School
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