Hanley Nathan
Enid,OK
Summary
Dynamic Field Service Site Lead at TPI Composites Inc, adept in project management and team supervision. Proven track record in enhancing operational efficiency and ensuring safety compliance. Skilled in cost tracking and conflict resolution, delivering exceptional customer service while leading diverse teams to achieve project goals.
Overview
5
5
years of professional experience
Work History
US Field Service Site Lead
TPI Composites Inc
Ankeny, Iowa
05.2023 - Current
- Leading Edge
- Putting Quote together
- Project assignments based off repair difficulties and technicians’ skillsets
- Tracking costs and budgets to PO availability
- Oversee all activities on-site to ensure timely project execution with safety and quality as top priority.
- Lead, supervise, and support technicians and subcontractors both on-site and remotely.
- Conduct daily meetings, assign job tasks, and expectations.
- Ensure adherence to safety protocols and compliance standards.
- Review project scopes
- Track progression and escalate any risks for delays
- Quality check to ensure technicians are following standards to deliver an exceptional product to customer.
- Document daily site activities and upload into Leading Edge / GE Smartsheets.
- Coordinate material and tooling orders.
- Primary on-site contact for direct supervisor/manager.
- Provide status updates of work
- Address any issues or concerns that may arise during job tasks.
- Support on PO tracking/ Cost to complete
- Conducted regular site inspections to maintain quality standards.
- Collaborated with management to address operational challenges promptly.
- Resolved issues between employees as needed.
- Provided leadership in developing team goals and objectives for the site staff.
Field Service Technician 4
TPI Composites Inc
Newton, IA
08.2021 - 05.2023
- Operated hand tools and power equipment according to corporate safety procedures.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Drove and maintained company vehicle, keeping in peak condition.
- Collaborated with team members to assess equipment performance needs.
- Observed field safety protocols to prevent injuries and accidents.
- Mentored and trained new employees on processes, flow, and safety procedures.
- Communicated with vendors, upper management, and peers.
- Adhered to safety requirements while on-site.
- Inspected finished product by checking appearance, measurements and looking for defects such as dry glass or air voids.
- Managed lamination process by observing cure time and surface temperature to adjust for quality results.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish goals.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Field Service Technician
Appia Wind Services
Dallas, TX
08.2020 - 08.2021
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Managed quality control and maintained high level of customer satisfaction.
- Entered and distributed work orders to other technicians.
- Enforced compliance with quality standards to maintain production requirements and sustain business operations.
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Inspected fire extinguishers and eye wash stations to identify potential safety violations and implement corrective actions.
- Leveraged Lean Six Sigma expertise to reduce wastes and enhance productivity.
Field Supervisor
Washita Valley Enterprises
- Assigned work to field employees, based on material or work requirements for specific jobs.
- Supervised, coordinated, or scheduled activities of field team workers.
- Analyzed worker or production problems and recommended solutions for improving procedures or implementing motivational plans.
- Maintained positive vendor relationships and open lines of communication to enable resource availability.
- Monitored timelines, set up order of operations and managed field schedules.
- Prepared and planned worksites to help jobs run smoothly.
- Delegated duties to employees based on skillset.
Crew Lead
Washita Valley Enterprises
- Mentored newly hired crew members to prepare each for job roles.
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Monitored task completion to meet company standards for performance.
- Managed multiple employees in various job tasks throughout phases of project completion.
- Enforced safety mandates and OSHA restrictions with good leadership skills.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Resolved employee issues, complaints and requests-for-clarification to keep projects on track.
- Performed demanding physical work over extended periods and modeled positive attitude.
Skills
- Project management
- Equipment maintenance
- Safety compliance
- Quality control
- Cost tracking
- Customer service
- Team building
- Problem solving
- Conflict resolution
- Strategic planning
- Operations management
- Site coordination
- Team supervision
- Subcontractor management
Referrals
- Derek Wickliff
dwickliff@tpicomposites.com
(641) 841-0147
- Justin Wells
(641)840-9111
j.wells1@tpicomposites.com
Timeline
US Field Service Site Lead
TPI Composites Inc
05.2023 - Current
Field Service Technician 4
TPI Composites Inc
08.2021 - 05.2023
Field Service Technician
Appia Wind Services
08.2020 - 08.2021
Field Supervisor
Washita Valley Enterprises
Crew Lead
Washita Valley Enterprises