Hanna Ackley
Des Moines,Iowa
Overview
12
12
years of professional experience
Work History
Teller ll
First Interstate Bank
Altoona, IA
04.2025 - Current
- Assisted customers with account inquiries and service requests, ensuring prompt resolutions.
- Processed customer transactions accurately and efficiently to maintain operational integrity.
- Balanced cash drawer daily, ensuring accuracy in financial reporting.
- Promoted bank products and services to optimize customer engagement.
- Collaborated with team members to enhance branch operations and service delivery.
- Executed transactions, including deposits, withdrawals, and loan payments, with precision.
Member Service Representative
First Class Community Credit Union
Des Moines, Iowa
05.2022 - 04.2025
- Assisted members with account inquiries and transaction processing.
- Educated members on credit union products and services available.
- Maintained accurate records of member interactions in the system.
- Conducted regular audits of account information for compliance purposes.
- Provided training and support to new staff members on procedures.
Cashier
Sams Club
Ankeny, Iowa
08.2022 - 04.2023
- Processed transactions accurately using point-of-sale systems.
- Assisted members with product inquiries and store navigation.
- Managed cash register, balancing cash drawers at shift end.
- Maintained cleanliness and organization of checkout area.
- Educated members about loyalty programs and special promotions.
Waitress/Cashier
Wagon Wheel Cafe
Tingley, IA
10.2013 - 07.2020
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery to guests.
- Assisted in training new staff on cafe policies and service techniques.
- Resolved customer complaints promptly and professionally to enhance satisfaction.
- Handled cash transactions and operated point-of-sale system effectively.
Education
Associate of Science - Accounting Specialist
Des Moines Area Community College
Ankeny, IA05-2022
Skills
- Account management
- Transaction processing
- Cash handling
- Product promotion
- Compliance auditing
- Customer relationship management
- Team collaboration
- Problem solving
- Effective communication
- Fraud detection
Timeline
Teller ll
First Interstate Bank
04.2025 - Current
Cashier
Sams Club
08.2022 - 04.2023
Member Service Representative
First Class Community Credit Union
05.2022 - 04.2025
Waitress/Cashier
Wagon Wheel Cafe
10.2013 - 07.2020
Associate of Science - Accounting Specialist
Des Moines Area Community College