Jose E. Martinez
Bronx,New York
Summary
I am an experienced bank teller with exceptional skills in handling cash, avoiding differences, sales and customer service. With a Magna Cum Laude degree honors, I majored in Economics in City College Of New York. I'm primarily focused on gaining banking experience and obtaining the necessary certifications in order to get a work in the investing area where I can gain professional experience and apply what I've learned during the previous four years of education. Working in an area related to my major is something I'd like to do.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Teller ll
TD Bank
Bronx, NY
06.2021 - Current
- Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store.
- Conducts needs-based conversations and offers financial solutions to meet our customers’ needs.
- Makes quality referrals to appropriate partners.
- Responsible for meeting individual performance metrics.
- Responsible for making sound decisions and timely problem resolution.
- Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store.
- Trains and acts as a mentor to new Tellers.
- Assists Head Teller or Assistant Head Teller with daily duties as directed by management.
- Resolves problems independently, escalating more difficult issues to management.
- Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits.
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Educated customers on use of banking website and mobile apps.
- Performs advanced transactions, including foreign exchange; Bank Secrecy Act (BSA), reporting and correcting discrepancies.
Cashier
Chipotle Mexican Grill
New York, NY
10.2018 - 03.2020
- Opening, closing, and cashing out cash registers by handling accurate cash operations and cash transactions.
- Strong product knowledge and understanding customers’ needs while providing friendly and efficient check-out experience.
- Greeting customers collecting payments, using scanning devices, answering to customer inquiries.
- Accepting customer returns and counting the money in the cash drawer.
- Replenishing products on shelves during shift merchandising stock up during store hours.
- Entering new sales to the system.
- Answering customers questions and resolving unexpected issues.
Education
Bachelor of Arts - Economics
The City College of New York
New York, NY 08.2017 - 01.2022
Skills
Relationship building and management
Customer service, cash Handling, teamwork, and selling products
Critical thinking, leadership and finance
Relevant Courses
- Financial Analysis and Decision Making
- Money and Banking
- Economics of Investment
- Principles of Management
- Developing Management Skills
Timeline
Teller ll
TD Bank
06.2021 - Current
Cashier
Chipotle Mexican Grill
10.2018 - 03.2020
Bachelor of Arts - Economics
The City College of New York
08.2017 - 01.2022