Hanna Dillenbeck
Martin,MI
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
10
10
years of professional experience
Work History
Server/bartender
Bay Pointe Inn
Shelbyville, MI
05.2022 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Trained new employees on restaurant procedures and plating techniques to ensure consistent service quality.
- Assisted colleagues with various tasks, contributing to overall team efficiency.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Stayed informed about daily specials, new menu items, promotions.
Server
The Idler
South Haven, MI
05.2020 - 10.2021
- Provided excellent customer service to ensure satisfaction.
- Assessed customer satisfaction with meals and promptly resolved any issues to enhance dining experience.
- Served food and beverages to patrons and confirmed complete orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Executed accurate money transactions in accordance with company cash handling procedures to ensure financial integrity.
- Educated new team members on essential tasks and company policies.
- Onboarded and guided new employees in their duties to promote effective team collaboration.
Host/ Server
Burdicks
Kalamazoo, MI
01.2019 - 03.2020
- Greet and seat guests, ensuring efficient table turnover and customer satisfaction.
- Managed reservations and optimized seating arrangements to enhance guest experience.
- Facilitated communication between kitchen and floor staff, improving service efficiency.
- Resolved guest inquiries and complaints, fostering a welcoming dining atmosphere.
- Trained new staff on hosting protocols, improving onboarding and team effectiveness.
Banquet Server
Bay pointe
Shelbyville
10.2017 - 05.2019
- Enhanced guest experiences during special occasions by anticipating and fulfilling their needs.
- Collaborated with team members to deliver exceptional service, contributing to memorable events.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Set up tables, linens, and place settings for Bay Pointe functions.
- Coordinated plated service with kitchen and event staff.
- Removed used dishes from tables during events. and reset dining areas between courses.
- Followed Bay Pointe service standards and guest etiquette.
- Monitored guest satisfaction throughout events, addressing needs promptly to ensure positive experiences.
Hostess Trainer
Bay pointe
Shelbyville, Michigan
11.2016 - 10.2017
- Trained staff members on hospitality best practices on how to be a key to the establishment
- Welcomed guests warmly, ensuring a positive first impression and fostering a welcoming atmosphere.
- Assisted Bay Pointe Inn team in fulfilling guest requests and delivering exceptional service during special occasions.
- Supported Bay Pointe Inn team with guest requests, special occasions, and service needs.
- Engaged with guests upon arrival to ensure a positive experience with friendliness and professionalism.
Education
Associates -
Lake Michigan College
Benton Harbor, MISkills
- Point of sale operation
- POS
- Cash handling
- Basic mathematics
- Food safety
- Menu knowledge
- Bartending
- Cocktail experience
- Serving
- Customer service
- Employee Training
- Restaurant experience
- Upselling techniques
- Time management
- Attention to detail
- Problem Solving
- Effective communication
- Conflict resolution
- Guest Relations
- Computer skills
Languages
English
Timeline
Server/bartender
Bay Pointe Inn
05.2022 - Current
Server
The Idler
05.2020 - 10.2021
Host/ Server
Burdicks
01.2019 - 03.2020
Banquet Server
Bay pointe
10.2017 - 05.2019
Hostess Trainer
Bay pointe
11.2016 - 10.2017
Associates -
Lake Michigan College